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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04710932

Version: 1

HP ProBook 430 and 440 G2 Notebook PCs - The Click Function on the Touchpad Does Not Work and Freezes Intermittently

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 10-Jun-2015

Last updated : 10-Jun-2015

DESCRIPTION

The computer may exhibit one or more of the following symptoms:

The click function on the Touchpad may stop responding for up to 15 seconds.
The mouse pointer on the screen may appear to freeze for up to 15 seconds.

SCOPE

The information in this document applies to the following:

Computers:

HP ProBook 430 G2 Notebook PC
HP ProBook 440 G2 Notebook PC

Operating Systems:

Microsoft Windows 7 Professional (64-bit)

RESOLUTION

To resolve this issue, follow the steps to uninstall the previous version of the Synaptics Mouse Driver
and download and install the following SoftPaq:

Click the Start button.
Choose Control Panel.
Select Programs, then click on Programs and Features.
Choose the Synaptics MouseDriver in the list.
Click on Uninstall.
Follow the on-screen instructions to uninstall the driver.
Restart the computer.
Download and install the following SoftPaq.
Follow the on-screen instructions to install the driver.
Restart the computer.

SoftPaq Description	Release Notes	Download SoftPaq
Synaptics Mouse Driver Version: 18.1.37.3 Revision: A	SP69926 release notes	SP69926 file download

NOTE: A more recent version of this software may be available. Check for newer versions at http://www8.hp.com/us/en/drivers.html.

Hardware platforms affected : HP ProBook 430 G2 Notebook PC, HP ProBook 440 G2 Notebook PC

Operating systems affected : Microsoft Windows 7 Professional (64-bit) (deleted)

Software affected : Not applicable

Support Communication Cross Reference ID : IA04710932

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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