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HP Customer Support - Knowledge Base

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    Fix Windows 10 Update Issues

    > Print spooler or any other printer problems caused by a Windows 10 update or upgrade - Click Here
    > Resolve Windows 10 or update issues on HP computer – Click Here

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    Fix intermittent print spooler service errors that may cause print jobs to fail post a Windows update. Click here

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HP PCs - Touch Screen Stylus Pen Is Inaccurate or Stops Working

This document applies to HP and Compaq computers and tablets that feature touch screens.
A stylus is a pen-like tool used on tablets and touch screen computers. Styluses can be used for making on-screen selections, drawing, taking notes, signing documents, and more. This document details the different types of stylus technology, solutions to a variety of stylus issues, and solutions to touch screen problems during and after stylus use.

Understanding stylus pen technology

An active stylus (also known as a digital stylus) uses a digitizer built into the screen to allow communication between the touch screen and the pen. An active stylus might support many or all of the functions supported by a mouse, such as right-click, hover, and more. Many active stylus models can block stray marks from your hand resting on the screen or the sweep of your palm while writing, so that the screen only registers marks made by the pen.
A passive stylus (also known as capacitive stylus) functions the same as your finger on the screen. Passive styluses do not require batteries, and they work on any touch screen device.

Passive stylus issues

Active stylus issues

Frequently asked questions about stylus pens


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