HP LaserJet Enterprise MFP M725 Printers - 31.13.14 Error

When a 31.13.14 error appears on the control panel, it indicates that there is a jam in the document feeder, and the motor is not turning.

Step one: Clear any jammed paper

1. Lift the latch to release the document-feeder cover.
   Figure : Lift the latch
   
2. Open the document-feeder cover.
   Figure : Open the cover
   
3. Lift the jam-access door, and remove any jammed paper.
   If necessary, rotate the green wheel at the front of the document feeder to remove jammed paper.
   Figure : Remove jammed paper
   
4. Close the document-feeder cover.
   Figure : Close the cover
   

Step two: Verify originals

Verify that the originals do not contain any staples, paper clips, or self-adhesive notes, and are not wrinkled, folded, or damaged.

Step three: Verify document feeder is not overfilled with paper

Verify that the stack of originals in the ADF is no higher than 7mm (approx ¼”). If the stack of originals is higher than 7mm (approx ¼”) the pages may jam under the paper feed guides.

Step four: Turn the printer off and back on

Turn the printer off and then back on. Try using the document feeder again.

Step four: Contact HP

If the issue continues, contact HP technical support to perform more complex troubleshooting steps.