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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04556850

Version: 1

HP 3005pr USB 3.0 Port Replicator and EliteBook Folio 9470m Notebook PCs - Display Does Not Fit External Monitor's Edge

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 26-Jan-2015

Last updated : 26-Jan-2015

DESCRIPTION
The computer's display is cut off when displayed on an external monitor. This only occurs when the computer is connected to the HP 3005pr USB 3.0 Port Replicator.

sourceInformation

SCOPE
Information in this document applies to the following:
Computer:
  • HP 3005pr USB 3.0 Port Replicator
  • HP EliteBook Folio 9470m Notebook PC
Operating Systems:
  • Microsoft Windows 7 Professional (64-bit)
RESOLUTION
To resolve this issue, download and install the following SoftPaq:
SoftPaq Description
Release Notes
Download SoftPaq
HP 3005pr USB 3.0 Port Replicator Driver
Version: 7.6.55763.0
Revision: A
  note:
A more recent version of this software may be available. Check for newer versions at http://www.hp.com/.

Hardware platforms affected : HP 3005pr USB 3.0 Port Replicator, HP EliteBook Folio 9470m Notebook PC

Operating systems affected : Microsoft Windows 7 Professional (64-bit) (deleted)

Software affected : Not applicable

Support Communication Cross Reference ID : IA04556850

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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