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HP can identify most HP products and recommend possible solutions.
Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. Windows 11 Support Center
note: If your printer does not have a scanner, skip to the next step.
note: If you want to load legal-size paper, pull the front and rear of the tray to extend it. Figure : Extending the paper input tray
note: Do not overload the paper input tray. Make sure that the stack of paper fits within the tray and is no higher than the top of the guides.
note: If you extended the paper input tray for legal-sized paper, the tray does not sit flush with the printer body when inserted.
caution: Do not connect a USB cable at this time. The printer prompts you to connect the USB during the software installation.
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