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HP Printers - Printing With Mopria Print Service (Android)

This document is for HP network-connected printers and Android smartphones and tablets.

Print photos, documents, webpages, and emails from your Android device to your HP network-connected printer using the Mopria Print Service Plugin, a free app available in the Google Play Store.

Step 1: Check the requirements

Before installing the Mopria Print Service plugin, make sure the printer and your Android device meet the following requirements:

The printer hardware is set up.
An Android device running OS 4.0 or later.
The printer is connected to a wireless or wired (Ethernet) network with an active Internet connection.
The Android device is connected to the same wireless network as your printer.
The printer and the Android device are close to the access point (router), but no closer than approximately 6 ft (1.8 m). Wireless signals can be weaker at greater distances.

Step 2: Install and turn on the Mopria Print Service plugin

Install or update the Mopria Print Service plugin from the Google Play Store, and then make sure the plugin is turned on.

note:
Menus, icons, and the location of the print settings vary depending on Android version and device manufacturer.

On your Android device, install or update the Mopria Print Service plugin (in English) from the Google Play Store.
Once the installation or update is complete, choose a method to turn on the Mopria Print Service plugin:

note:
On Android devices with 7.0 (Nougat), the Mopria Print Service plugin is turned on automatically after installation. Skip to the step to Print with the Mopria Print Service plugin.
- If this is the first time you installed the Mopria Print Service plugin, swipe down the home screen to display the notification dashboard, and then find Mopria Print Service service installed. Tap the Tap to enable Mopria Print Service plugin notification.
  
  Figure : Tapping to enable the Mopria Print Service plugin
- If you updated the Mopria Print Service plugin, tap Settings , tap More, More networks, More settings, or NFC and sharing, and then tap Print or Printing.
Tap Mopria Print Service, and then tap On.

Figure : Example of Mopria Print Service

Your Android device is now ready to print using the HP Print Service Plugin.

Step 3: Print with the Mopria Print Service plugin

Print photos, documents, emails, or webpages from your Android device.

note:
Menus, icons, and the location of the print settings vary depending on Android version and device manufacturer.

Open the item you want to print, tap the menu icon , and then tap Print.

A print preview screen displays.
Tap the down arrow to view the printer list, and then select your printer:
- To print over a network, select HP [your printer model name] from the list of available printers.
- To print over Wi-Fi Direct, select DIRECT-xx-HP [your printer model name] from the list of available printers.
Figure : Selecting the printer

Network connection

Wi-Fi Direct connection
Tap the down arrow to change any print settings, and then tap the Print icon.

Frequently asked questions (FAQs)

Refer to these frequently asked questions for more information about the Mopria Print Service plugin for Android devices.

Does my HP printer support the Mopria Print Service plugin?

Most HP printers released after 2014 support the Mopria Print Service plugin. For a complete list of printers that support the Mopria Print Service plugin, go to Mobile Printing Solutions Compatible with HP Printers.

note:
If you have a commercial printer, go to the Mopria-certified HP printer list to see if your printer is Mopria-certified.

What if I cannot print to my printer?

A print job sent from your Android device to your printer does not print. There are several possible causes for this issue, such as a connection issue, or an app that does not support printing.

Step 1: Check the Android device, printer, and network status

Make sure your Android device, printer, and network are working correctly and ready for printing.

Confirm your Android device is connected to the network: On your Android device, open the Wi-Fi settings and make sure your device is connected to the network you want to connect the printer to.
Confirm that the printer is on and connected to the network: The printer might be in sleep mode, power saving mode, or turned off. Touch or press a button on the printer control panel to wake the printer. To confirm your printer connection, select your connection type.
- Wireless network connection: On the printer, make sure the light next to the Wireless icon is either on and steady, or blinking. If the wireless light is not on or blinking, press the Wireless button, or open the Wireless network or Settings menu to make sure the wireless signal is turned on.
- Wired network connection: Check that the cable is connected to the printer Ethernet port and to an available port on the router. The green link light should be steady, and the orange activity light should blink when the cable is connected.
  
  Figure : Connect the cable to the printer and to the router
Make sure the app you are trying to print from supports the option to print. Look for a Print icon to confirm the app supports printing.
Move the printer and router closer together: Move the printer and your Android device closer to your wireless router, but no closer than 6 ft (1.8 m). Wireless signals can be weaker at greater distances between the printer and the router.
Check the router band: Many routers can operate in both 2.4 GHz and 5.0 GHz frequency bands, but not all HP printers support both bands. Make sure the 2.4 GHz router band is enabled and broadcasting. If the router broadcasts separate network names (SSIDs) for each band, connect the printer to the 2.4 GHz band SSID.

If the issue persists, continue to the next step.

Step 2: Clear the Android OS Print Spooler cache

Sometimes resetting and clearing the Android OS Print Spooler cache can resolve the issue.

On your Android device, tap the Settings icon , and the select Apps or Applications.
Select Show System Apps.
Scroll down the list, and then select Print Spooler.

Depending on your Android device, tap Storage, and then select Print Spooler.
Select Clear Cache and Clear Data.
Open the item you want to print, tap the menu icon , and then tap Print.

A print preview screen displays.
Next to Select a printer, tap the down arrow to view the printer list, and then select your printer.
- If you can print, you can stop troubleshooting.
- If you cannot print, turn off and then turn on your Android device. Restarting your Android device might clear the error.

What if I cannot select my printer?

When you try to select your printer, the printer name is grayed out or not listed. Sometimes resetting and clearing the Android OS Print Spooler cache can resolve the issue.

Figure : Example of a greyed out printer name

On your Android device, tap the Settings icon , and the select Apps or Applications.
Select Show System Apps.
Scroll down the list, and then select Print Spooler.

Depending on your Android device, tap Storage, and then select Print Spooler.
Select Clear Cache and Clear Data.
Open the item you want to print, tap the menu icon , and then tap Print.

A print preview screen displays.
Next to Select a printer, tap the down arrow to view the printer list, and then select your printer.
- If you can select your printer, you can stop troubleshooting.
- If you cannot select your printer, turn off and then turn on your Android device, and then try to print again.

Can I print if my app does not have a print option?

When an app does not support printing, you can send individual photos or PDF files to the Samsung Print Service Plugin using the Android Share feature in apps that include the feature.

note:
Menus, icons, and the location of the print settings vary depending on Android version and device manufacturer.

Open the item you want to print, and then tap the Share icon , a Share menu, or Export and Send options.

A list of supported apps displays.

Figure : Example of the Share menu displaying the Mopria Print Service plugin
Tap Mopria Print Service .

The shared item prints.

note:
When you use the Share option with the Mopria Print Service plugin, you can only send one photo or one PDF file at a time.

Can I add a printer manually to the Mopria Print Service plugin?

When the plugin does not detect a printer you know is connected to the network or supports Wi-Fi Direct, you can add the printer manually using the printer IP address.

Gather the printer IP address.
On your Android device, open the item you want to print, tap the menu icon , and then tap Print.

A print preview screen displays.
Tap the down arrow to view the printer list.

Figure : Tapping the down arrow
Tap All printers, and then tap the plus sign .

Figure : Tapping the plus sign
Tap Mopria Print Service.

Figure : Tapping Mopria Print Service plugin
Tap Add printer.
Type the printer name and IP address in the appropriate fields, and then tap OK.

Figure : Typing the printer name and IP address

How do I edit or remove a printer I added manually?

Change the printer name, update the printer IP address, or remove the printer from the HP Print Service Plugin.

On your Android device, tap Settings .
Tap More, More networks, More settings, or NFC and sharing, and then tap Print or Printing.
Tap Mopria Print Service, and then tap More.
Tap Add printer.
Find the printer you want to edit or remove, and then press and hold the printer name a menu displays.
Tap Modify Printer to edit the printer name or update the printer IP address, or tap Forget printer to remove the printer.

What print settings are available?

The following print settings are available when you print with the Mopria Print Service plugin:

Default print settings options for all print jobs:
- Copies: Select the number of copies to print.
- Color mode: Choose to print in Color or Black & White/Mono.
- Orientation: Select Portrait or Landscape format.
- Paper size: Choose Letter, A4, 4x6-inch, 5x7-inch, or 10x5-cm paper.
- Pages range: Select the pages to be printed in a multi-page document.
More Options:
- Media Type: Select plain or photo paper.
- Borderless Printing: Select this option to print borderless photos, depending on your printer model.
- Print Quality: Choose Draft, Normal, or High.
Figure : Example of additional print settings in More Options

Can I change the paper size for my print job from the Mopria Print Service plugin?

Yes. Make sure you select the same paper size that is loaded in the printer.

Open the item you want to print, tap the menu icon , and then tap Print.

A print preview screen displays.
Tap the down arrow to select a printer.

Figure : Tapping the down arrow
Tap the down arrow to open the print settings menu.

Figure : Opening the print settings menu
Under Paper size, tap the down arrow to view the options.

Figure : Example of the paper size options

What file formats can I print?

The HP Print Service Plugin supports the following file formats:

Print menu supported file formats
- HTML
- JPEG
- Microsoft Office files
- PDF
- PNG
- TXT
Share menu supported file formats

Sharing multiple PDF files or combining PDF and photo files are not supported.
- JPEG
- PDF
- PNG

How do I monitor or cancel current print jobs?

Open the notification area to view a list of current print jobs or to cancel a print job.

Monitor print jobs

On your Android device, swipe down from the top of your Android device to view your current print jobs.
Cancel a print job

On your Android device, swipe down from the top of your Android device to view your current print jobs. Select the print job you want to cancel, and then tap Cancel.

Figure : Tapping Cancel

What additional print settings does the Mopria Print plugin support?

The Mopria Print Plugin supports the following additional settings:

On your Android device, tap Settings .
Tap More, More networks, More settings, or NFC and sharing, and then tap Print or Printing.
Tap Mopria Print Service, and then tap More.
Tap Printing Settings.

Figure : Example of additional printing settings

What if my printer is listed multiple times or I want to turn off a print service?

If you have two or more print services installed and turned on, you might see your printer listed twice in your printer list, once for each print service that supports it. Each printer is listed twice if it is on the network and Wi-Fi Direct is turned on. To reduce duplication in the printer list, turn off one or more print services or turn off discovery of Wi-Fi Direct printers on your Android device.

Turn off print services on your Android device

To reduce duplication of printers in the printer list, turn off one or more print services.

On your Android device, tap Settings .
Tap More, More networks, More settings, or NFC and sharing, and then tap Print or Printing.
Select the print service you want to turn off, and then tap Off.

Turn off discovery of Wi-Fi Direct printers on your Android device

To reduce duplication of printers in the printer list, turn off discovery of Wi-Fi Direct printers.

On your Android device, tap Settings .
Tap More, More networks, More settings, or NFC and sharing, and then tap Print or Printing.
Tap More, and then tap Printing Settings.
Turn off Search for Wi-Fi Direct printers.

Can I use a USB cable to print from my Android device?

Yes, depending on whether the USB cable is connected to your Android device or your computer.

If your printer is connected to your computer with a USB cable only, printing from your Android device does not work. The printer must be connected to a wired or wireless network or be connected directly to the Android device using a USB OTG (USB On-the-Go) cable.
If your printer is connected to your Android device with a USB OTG (USB On-the-Go) cable, you can print from your Android device. Printing from an Android device with a USB OTG connection requires an Android device that supports USB OTG and a USB OTG cable.

Go to Printing With a USB OTG Cable (Android) for more information.

Figure : Example of an Android device connected to the printer with a USB OTG cable