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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04406218

Version: 1

HP Notebook PC AC Power Cord Safety Recall and Replacement Program Announced August 26, 2014

Notice: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 15-Aug-2014

Last updated : 15-Aug-2014

DESCRIPTION
This program addresses an issue with specific AC power cords used with AC adapters shipped with HP and Compaq notebook (including mobile thin clients and mobile workstations) and mini notebook computers, as well as with AC adapters provided with accessories such as docking stations.
This HP recall is worldwide.
  • HP customers will be eligible to receive a replacement AC power cord for each qualified power cord at no cost.
  • Visit the HP Notebook PC AC Power Cord Replacement Program website at http://www.hp.com/support/PowerCordReplacement for additional information.
On August 26, 2014 HP announced a worldwide voluntary recall and replacement program in cooperation with various government regulatory agencies for certain AC power cords used with AC adapters shipped with HP and Compaq notebooks (including mobile thin clients and mobile workstations) and mini notebook computers, as well as with AC adapters provided with accessories such as docking stations.
These AC power cords were shipped with products and accessories sold from September 2010 through June 2012. The AC power cords have the potential to overheat, posing a fire and burn hazard. Because these power cords pose a fire and burn hazard to customers, it is extremely important that they are validated on the program website. Customers should immediately cease use of the affected AC power cords.
HP customers affected by this program will be eligible to receive a replacement AC power cord for each verified, recalled AC power cord at no cost.
note:
Not all HP and Compaq notebook and mini notebook PCs were sold with an affected power cord. Customers should validate the power cord shipped with their notebook PC or purchased with an accessory, or as a spare.

SCOPE
HP is asking that customers take the following action to determine whether this recall program affects your AC power cord by following these steps:
  1. Disconnect the PC notebook or accessory AC adapter AC power cord from the wall outlet or mains supply.
  2. Check the AC adapter end of the AC power cord for the marking “LS-15” molded into the connector. If you do not have “LS-15” on the connector, the power cord is not affected
  3. Please go to the HP Notebook PC AC Power Cord Replacement Program website at: http://www.hp.com/support/PowerCordReplacement, to see if the notebook AC power cord is affected.
    • The notebooks, AC adapters, and AC adapter accessories are not affected. Only the power cords are affected.
    • Not all of the AC power cords with the “LS-15” mark are affected.
    • The validation process may show that the power cord is not affected by this recall.
  4. Verified, eligible, power cords will be replaced at no cost to the customer.
RESOLUTION
Based on the nature of this issue, HP is requesting that you immediately discontinue use of the subject AC power cords by removing it from the wall outlet and ordering a replacement AC Power Cord upon verification from the program Web site.
note:
The notebook will function using battery power.
Customer Replacement Order Information
View this video on YouTube.
Customers with power cords affected by the recall should order their free replacements by using the following method:
Replacement AC power cord Warranty
The replacement AC power cord has a 90 day warranty from the date the power cord was received.

REVISION HISTORY : Revision 1

Hardware platforms affected : ConsNB Linux All, ConsNB Ubuntu Linux All, ConsNB Win8 All, Dummy Alert Product In Concentra, HP ElitePad 1000 G2 Tablet, Linux Comm Notebook PCs

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA04406218

© Copyright 2023 HP Development Company, L.P.
HP Inc. shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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