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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c03975965

Version: 1

HP Folio 13 and 13-1000 Notebook PC Series - Blue Screen After Connecting a Telstra Ultimate 3G USB Broadband Wireless Dongle to a USB Port

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 22-Oct-2013

Last updated : 22-Oct-2013

DESCRIPTION
The computer displays a stop error on a blue screen after connecting a Telstra Ultimate 3G USB broadband wireless dongle to the USB 3.0 port on the left side of the computer.

sourceInformation

SCOPE
Information in this document applies to the following:
Computers:
  • HP Folio 13 Notebook PC
  • HP Folio 13-1000 Notebook PC series
  • HP Folio 13-2000 Notebook PC series
Operating Systems:
  • Microsoft Windows 7 Professional (64-bit)
RESOLUTION
To resolve this issue, download and install the following SoftPaq:
SoftPaq Description
Release Notes
Download SoftPaq
Fresco Electronics USB 3.0 Host Controller Driver
Version: 3.5.46.0
NOTE: A more recent version of this software may be available. Check for newer versions at http://www.hp.com/.

Hardware platforms affected : HP Folio 13-1000 Notebook PC series, HP Folio 13-2000 Notebook PC

Operating systems affected : Microsoft Windows 7 Professional (64-bit) (deleted)

Software affected : Not applicable

Support Communication Cross Reference ID : IA03975965

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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