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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c03968981

Version: 1

HP Notebook PCs - IRST Error Message When Switching between RAID and AHCI Modes After Upgrading Microsoft Windows 8.1

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 18-Oct-2013

Last updated : 22-Oct-2013

DESCRIPTION
The following message appears when switching between RAID and AHCI Modes after upgrading to Microsoft Windows 8.1:
An unknown error occurred while running this application. If the problem persists, please restart your computer or try reinstalling the application.
Figure 1: Intel Rapid Storage Technology Error Message

SCOPE
Information in this document applies to the following:
Computers:
  • HP EliteBook 8460p Notebook PC
  • HP EliteBook 8470p Notebook PC
  • HP EliteBook 8560p Notebook PC
  • HP EliteBook 8570p Notebook PC
  • HP EliteBook 8570w Mobile Workstation
  • HP EliteBook 8770w Mobile Workstation
  • HP ProBook 4340s Notebook
  • HP ProBook 4341s Notebook PC
  • HP ProBook 440 G1 Notebook PC
  • HP ProBook 4440s Notebook PC
  • HP ProBook 4441s Notebook PC
  • HP ProBook 4540s Notebook PC
  • HP ProBook 4560s (Placeholder)
  • HP ProBook 470 G1 Notebook PC
  • HP ProBook 6460b Notebook PC
  • HP ProBook 6470b Notebook PC
  • HP ProBook 6560b Notebook PC
  • HP ProBook 6570b Notebook PC
  • HP ZBook 15-inch Mobile Workstation
  • HP ZBook 17-inch Mobile Workstation
Operating Systems:
  • Microsoft Windows 8 (standard)
  • Microsoft Windows 8 Pro
RESOLUTION
To resolve this issue, restore the Hard Disk Drive to its original state before upgrading to Microsoft Windows 8.1.

Hardware platforms affected : HP EliteBook 8460p Notebook PC, HP EliteBook 8470p Notebook PC, HP EliteBook 8560p Notebook PC, HP EliteBook 8570p Notebook PC, HP EliteBook 8570w Mobile Workstation, HP EliteBook 8770w Mobile Workstation, HP ProBook 4340s Notebook PC, HP ProBook 4341s Notebook PC, HP ProBook 440 G1 Notebook PC, HP ProBook 4440s Notebook PC, HP ProBook 4540s Notebook PC, HP ProBook 470 G1 Notebook PC, HP ProBook 6460b Notebook PC, HP ProBook 6470b Notebook PC, HP ProBook 6560b Notebook PC, HP ProBook 6570b Notebook PC, HP ZBook 15 Mobile Workstation, HP ZBook 17 Mobile Workstation

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA03968981

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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