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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c03812853

Version: 1

HP EliteBook and ProBook Notebook PCs - Windows Media Player Loses Audio When Switching Display Modes During Playback

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 24-Jun-2013

Last updated : 24-Jun-2013

DESCRIPTION
Switching display modes with the F4 function key during Windows Media Player DVD playback disables the audio.

sourceInformation

SCOPE
Information in this document applies to the following:
Computers:
  • HP EliteBook 2170p Notebook PC
  • HP EliteBook 2570p Notebook PC
  • HP EliteBook 2570p Notebook PC
  • HP EliteBook 8470p Notebook PC
  • HP EliteBook 8570p Notebook PC
  • HP EliteBook Folio 9470m Notebook PC
  • HP ProBook 2570p Notebook PC
  • HP ProBook 4340s Notebook PC
  • HP ProBook 4341s Notebook PC
  • HP ProBook 4440s Notebook PC
  • HP ProBook 4441s Notebook PC
  • HP ProBook 4540s Notebook PC
  • HP ProBook 6470b Notebook PC
  • HP ProBook 6570b Notebook PC
RESOLUTION
The computer is functioning as designed. The audio device cannot reconfigure during playback.
Restart Windows Media Player, or select the appropriate audio device from the Sound window in the Control Panel to re-enable audio.

Hardware platforms affected : HP EliteBook 2170p Notebook PC, HP EliteBook 2570p Notebook PC, HP EliteBook 8470p Notebook PC, HP EliteBook 8570p Notebook PC, HP EliteBook Folio 9470m Notebook PC, HP ProBook 4340s Notebook PC, HP ProBook 4341s Notebook PC, HP ProBook 4440s Notebook PC, HP ProBook 4540s Notebook PC, HP ProBook 6470b Notebook PC, HP ProBook 6570b Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA03812853

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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