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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c03811192

Version: 1

HP EliteBook Revolve 810 G1 Tablet Notebook PCs - WWAN Module Does Not Turn On or Make a Connection

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 21-Jun-2013

Last updated : 21-Jun-2013

DESCRIPTION

The Verizon Access Manager (VZAM) cannot turn on the AMO WWAN module and make a connection. If Auto-Detect is used, the VZAM displays one of the following error messages:

Figure 1: Device Disabled

The WWAN device is disabled. Please enable the device and try again. (The WWAN device may be disabled by a wireless ON/OFF button. For more information, refer to the documentation that came with your computer.)

Figure 2: The service cannot be activated

The service isn't activated.

Contact Verizon Wireless to activate the service.

sourceInformation

SCOPE

Information in this document applies to the following:

Computer:

HP EliteBook Revolve 810 G1 Tablet

Operating Systems:

Microsoft Windows 8 Pro

RESOLUTION

Complete the following procedure to resolve the issue:

Download and install the Sierra Watcher for the Connection manager from the following link:
http://www.sierrawireless.com/Watcher_HP.aspx
.
Configure the activated Verizon module.
Restart the computer.

Hardware platforms affected : HP EliteBook Revolve 810 G1 Tablet

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA03811192

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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