hp-support-head-portlet

Actions
Loading...
HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information
    We are upgrading our website

    If you experience errors during this time, please try again later. 

hp-concentra-wrapper-portlet

Actions
Loading...

HP Scanjet Enterprise 7500 Flatbed Scanner - An Error Is Received When Scanning a Three Dimensional Object with HP Document Copy Software

Environment

Windows
HP Document Copy Software
Smart Document Scan Software
DSS

Questions/Symptoms

Document feeder hatch is open
Unable to copy
hatch open error

Cause

Answer/Solution

HP Document Copy software should not be used to copy three dimensional objects such as books, binders, catalogs, or even some thicker magazines. Instead, end-user will want to scan these types of bound documents using the Smart Document Scan Software by creating a profile that sends the scanned document directly to the printer of users choice.

hp-feedback-input-portlet

Actions
Loading...

hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Flag Serbia

hp-detect-load-my-device-portlet

Actions
Loading...