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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c03393035

Version: 1

HP Notebook PCs - Unable to Install IDT HD Audio Driver With SCCM

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 28-Jun-2012

Last updated : 28-Jun-2012

DESCRIPTION
When using the *.inf file to perform a silent install of the IDT HD audio device driver, the driver seems to install correctly and even appears in the Device Manager. However, an error results when clicking the SRS Premium Sound tab in the control panel.
Fig. 1: SRS Premium Sound error
This issue occurs when the installation is performed with Microsoft System Center Configuration Manager 2007 (version 4.00.6487.200).

sourceInformation

SCOPE
HP EliteBook 8560p Notebook PC
HP ProBook 6560b Notebook PC
RESOLUTION
To resolve this issue, download and install the following SoftPaq.
Softpaq Description
Information
Download
IDT HD Audio Driver
VERSION: 6.10.6367.0; 5.10.6367.0 REV: A
Note: A more recent version of this software may be available. Check for updated drivers and software for your computer at http://www.hp.com/.

Hardware platforms affected : HP EliteBook 8560p Notebook PC, HP ProBook 6560b Notebook PC

Operating systems affected : Microsoft Windows 7 Ultimate (64-bit) (deleted)

Software affected : Not applicable

Support Communication Cross Reference ID : IA03393015

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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