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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c03284078

Version: 1

HP Notebook PCs - External Display Panel Connected to Display or DVI Port Results in Black Frame Around Video Image

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 16-Apr-2012

Last updated : 16-Apr-2012

DESCRIPTION
Connecting an external display panel to the notebook through either the display or DVI ports results in a black frame around the video image. Connecting the same external display panel to the notebook through the VGA port results in a correct video image.

SCOPE
HP EliteBook 8460p Notebook PC
RESOLUTION
To resolve this issue, download and install the following SoftPaq.
Softpaq Description
Information
Download
Intel Video Driver and Control Panel
VERSION: 6.14.10.5394
Note: A more recent version of this software may be available. Check for updated drivers and software for your computer at http://www.hp.com/.

Hardware platforms affected : HP EliteBook 8460p Notebook PC

Operating systems affected : Microsoft Windows XP Professional Edition

Software affected : Not applicable

Support Communication Cross Reference ID : IA03284075

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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