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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c03131113

Version: 1

HP Notebook PCs - Application and Driver DVD Fails to Install the HP Notebook PC User Guide

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 22-Dec-2011

Last updated : 04-Jan-2012

DESCRIPTION
The Application and Driver DVD (ARDVD) fails to install the HP notebook PC user guide. When attempting to access the user guide from the Windows Help and Support page, the following error message appears:
HP User Guides
This program is not installed. Some programs may not be included with your HP notebook PC.
For example:

sourceInformation

SCOPE
HP ProBook 4520s Notebook PC
RESOLUTION
HP notebook PC user guide is located by default in the C:\SWSetup folder. If you re-partition the hard disk drive or install a custom system image, this folder may be moved or deleted.
Before modifying the HDD structure, back up the C:\SWSetup folder as that includes all factory image drivers and applications for the HP notebook PC, including documentation.
If you no longer have C:\SWSetup folder or you failed to back it up, contact HP Customer Support for a user guide for your HP notebook PC.

Hardware platforms affected : HP ProBook 4520s Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA03131068

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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