hp-support-head-portlet

Actions
Loading...

Welcome to HP Customer Support

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...

hp-concentra-wrapper-portlet

Actions
Loading...

SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c02924844

Version: 1

HP Notebook PCs - AMD AHCI Controller Driver ID is Missing from Add/Remove Programs

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 19-Jul-2011

Last updated : 19-Jul-2011

DESCRIPTION
The AMD AHCI Controller Driver ID is missing from Add/Remove Programs.

sourceInformation

SCOPE
HP ProBook 4435s Notebook PC
HP ProBook 4436s Notebook PC
HP ProBook 4535s Notebook PC
HP ProBook 6465b Notebook PC
HP ProBook 6565b Notebook PC
RESOLUTION
To resolve this issue, use the following steps.
  1. Open Device Manager.
  2. Locate IDE ATA/ATAPI controllers.
  3. Expand it to see AMD SATA Controller.
  4. Right-click AMD SATA Controller and select Update Driver Software.
  5. Click Browse my computer for the driver software.
  6. Click Let me pick from a list of device drivers on my computer.
  7. Click Standard AHCI 1.0 Serial ATA Controller.
  8. Click Next.
  9. Click Close.
  10. Click Yes when prompted to restart. If a restart prompt does not occur, restart the computer manually.

Hardware platforms affected : HP ProBook 4435s Notebook PC, HP ProBook 4436s Notebook PC, HP ProBook 4535s Notebook PC, HP ProBook 6465b Notebook PC, HP ProBook 6565b Notebook PC

Operating systems affected : Microsoft Windows Vista (32-bit) with Downgrade English OS

Software affected : Not applicable

Support Communication Cross Reference ID : IA02924449

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

hp-feedback-input-portlet

Actions
Loading...

hp-online-communities-portlet

Actions
Loading...

Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country: Flag Serbia

hp-detect-load-my-device-portlet

Actions
Loading...