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Welcome to HP Customer Support

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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent vulnerabilities commonly referred to as "Spectre" and "Meltdown". HP has published a security bulletin with patches for these issues and a list of impacted systems. We will continue to update the bulletin as more information becomes available and encourage customers to check the bulletin frequently.

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HP ProBook 4420s/4520s Notebook PC - Blue Screen Errors such as 0x7F, 0x08, 0xBA340D70, 0x00 after Installing Certain Updates from Microsoft

Issue
HP ProBook 4420s/4520s Notebook PCs suffer from blue screen errors such as 0x0000007F, 0x00000008, 0xBA340D70, 0x00000000 after installing certain updates from Microsoft.
Solution
The root cause of these errors is the new Microsoft kernel patch, which introduced new behavior in limiting operations that use excessive stack space.
Microsoft has updated hotfix KB2393802 to fix these errors.
  note:
The above-mentioned link will take you to a non-HP Web site. HP does not control and is not responsible for information outside of the HP website.
If the above hotfix does not solve the issue, the only known workaround is to uninstall Microsoft hotfixes for security vulnerabilities released 2/7/2011-2/11/2011 (MS11-003 - MS11-014) or to try and install a graphics driver update.

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Support Forum

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Country/Region: Flag Serbia

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