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Welcome to HP Customer Support

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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent vulnerabilities commonly referred to as "Spectre" and "Meltdown". HP has published a security bulletin with patches for these issues and a list of impacted systems. We will continue to update the bulletin as more information becomes available and encourage customers to check the bulletin frequently.

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HP Web Jetadmin 10.2 - Install and Upgrade Issues with Windows XP Professional

If you are trying to install WJA 10.2 on Windows XP and you encounter a failure during Microsoft SQL Server 2005 Express installation, you may have encountered a known Microsoft install problem. If the Microsoft SQL Server 2005 Express failure screen looks like the garphic below:
Figure : MSXML6 and SQL Server Database Services failure
The previous screen appears briefly and is replaced with:
Figure : Microsoft SQL Setup error
Background
For details of the known Microsoft install problem, see the Microsoft kb article SQL Server 2005 setup fails when MSXML Core Services 6.0 Service Pack 2 has already been installed at support.microsoft.com/kb/968749.
Workaround
If you are upgrading from an older version of HP Web Jetadmin and encounter this issue, skip to step 3.
  1. Uninstall HP Web Jetadmin, if necessary.
    If a new HP Web Jetadmin installation completed while the SQL Server error screen was presented, uninstall HP Web Jetadmin using Windows Control Panel, Add/Remove Programs.
    If a new HP Web Jetadmin installation was interrupted following the SQL Server error screen, verify using Windows Control Panel, Add/Remove Programs that the software is not installed.
  2. Install Microsoft SQL Server 2005 Express Service Pack 4.
    Download the Microsoft SQL Server 2005 Express Service Pack 4 from support.microsoft.com/kb/913089/.
    From a Command Prompt, "cd" to the directory where the Microsoft SQL Server 2005 Express Service Pack 4 installer was downloaded and run the following command:
    SQLEXPR32.EXE -q /norebootchk /qb REBOOT=ReallySuppress ADDLOCAL=SQL_Engine
    INSTANCENAME=HPWJA SCCCHECKLEVEL=IncompatibleComponents:1;MDAC25Version:0
    INSTALLSQLDIR="[DATABASEDIR]" INSTALLSQLDATADIR="[DATABASEDIR]"
    INSTALLSQLSHAREDDIR="[DATABASEDIR]"
    Be sure to replace all occurrences of “[DATABASEDIR]” in the command string with the actual full path to the Microsoft SQL Server installation directory. Example: C:\Program Files\Microsoft SQL Server.
    SQLEXPR32.EXE -q /norebootchk /qb REBOOT=ReallySuppress ADDLOCAL=SQL_Engine
    INSTANCENAME=HPWJA SCCCHECKLEVEL=IncompatibleComponents:1;MDAC25Version:0
    INSTALLSQLDIR="C:\Program Files\Microsoft SQL Server" INSTALLSQLDATADIR="C:\Program
    Files\Microsoft SQL Server" INSTALLSQLSHAREDDIR="C:\Program Files\Microsoft SQL Server"
  3. Install HP Web Jetadmin without SQL.
    Run the installer from a Command Prompt with the option to skip database installation:
    WjaSetup-x86.exe /V"WJA_SKIP_DB_INSTALL=1"
      note:
    Microsoft SQL Server 2005 Express Service Pack 4 installation was completed manually in step 2.
Final Note
Following these steps allows successful installation of HP Web Jetadmin on a machine exhibiting the known Microsoft install problem. The steps above DO NOT correct the underlying Microsoft problem, they are a workaround. Customers wishing to fix the underlying MS XML issue should refer to Microsoft documentation (support.microsoft.com/kb/968749). For more information regarding issue with Microsoft Windows, customers should contact a Microsoft Support Representative or consult Microsoft online support resources.

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