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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c02462505

Version: 1

HP Notebook PCs - Touch screen Function Does not work with the first 3 screens of OOBE on Windows XP, Vista, and Win7

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 05-Aug-2010

Last updated : 05-Aug-2010

DESCRIPTION
The touch screen function does not work with the first 3 screens of the Out-of-Box Experience on notebooks with Microsoft Windows XP, Vista, or Win7 Home and Starter editions.

sourceInformation

SCOPE
HP Mini 5102
HP Mini 5103
RESOLUTION
To resolve this issue, use the system touchpad and keyboard to continue with the Out-of-Box Experience. The multi-touch function will begin to work after all drivers are fully loaded in Windows.

Hardware platforms affected : HP Mini 5102, HP Mini 5103

Operating systems affected : Microsoft Windows XP Professional Edition

Software affected : Not applicable

Support Communication Cross Reference ID : IA02461430

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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