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HP Customer Support - Knowledge Base

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  • Information
    Fix HP Printer issue on macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

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    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

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HP LaserJet P2035n Printer - Sleep Mode Issue (CHD)

Information

Printer will not wake up from sleep mode.
Last updated on July 8, 2011

Details

Symptoms:
  • Printer will not wake up from sleep mode.
  • Printer will not respond to jobs sent VIA network.
  • Printer will not respond to PING command, when it is in error state.
  • Printer control panel buttons will not respond.
  • Printers which are connected via USB do not have this issue.
note:
Do not replace printer (EE) with another P2035n.
Case handling procedure:
  1. Gather information from the end-user related to the end-user's print environment.
  2. Firmware is now available on hp.com that resolves this issue. Please have the customer download and update their printer Firmware to 20110309 23 May 2011 or later.

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Country/Region: Flag Serbia

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