If the message specifies a cartridge, go to the next step in this document.
If the message on the computer does not identify a particular cartridge, you need to determine the problem cartridge.
Identify which cartridge is causing the error by looking to see which cartridge status light is flashing. The Print cartridge status lights are located directly below the Cancel button and the Resume button on the printer control panel. The status light on the left represents the tri-color cartridge. The status light on the right represents the black cartridge. A flashing light indicates the cartridge needs attention.
Figure : Cartridge status lights
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The left status light represents the tri-color cartridge.
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The right status light represents the black cartridge.
note:
If both lights blink, either both cartridges are the problem, or the printer
cannot determine the problem cartridge.
When you have identified the problem cartridge, continue with the following solutions.