Error:

Javascript is disabled in this browser. This page requires Javascript. Modify your browser's settings to allow Javascript to execute. See your browser's documentation for specific instructions.

hp-support-head-portlet

Actions

HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions

hp-share-print-widget-portlet

Actions

Information

Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

Information

Create an HP account today!
Connect with HP support faster, manage all of your devices in one place, view warranty information and more. Learn more

hp-concentra-wrapper-portlet

Actions

SUPPORT COMMUNICATION- SECURITY BULLETIN

Document ID: c01886100

Version: 3

HPSBPI02472 SSRT090196 rev.4 - Certain HP Color LaserJet Printers, Remote Unauthorized Access to Data, Denial of Service

Notice:: The information in this security bulletin should be acted upon as soon as possible.

Release date : 24-Sep-2009

Last updated : 17-Jul-2017

Potential Security Impact:

Remote unauthorized access to data, Denial of Service (DoS)

VULNERABILITY SUMMARY

A potential security vulnerability has been identified with certain HP Color LaserJet printers. The vulnerability could be exploited remotely to gain unauthorized access to data or to create a Denial of Service (DoS).

Reference Number

CVE-2009-3842

SUPPORTED SOFTWARE VERSIONS*: ONLY impacted versions are listed.

HP Color LaserJet CM3530 Multifunction Printer (MFP) with firmware 53.021.2 (earlier versions are not vulnerable)
HP Color LaserJet CP3525 Printer with firmware 05.058.4 (earlier versions are not vulnerable)

BACKGROUND

CVSS 2.0 Base Metrics

Reference	Base Vector	Base Score
CVE-2009-3842	(AV:N/AC:L/Au:N/C:P/I:P/A:C)	9.0

Information on CVSS is documented in HP Customer Notice: HPSN-2008-002.

RESOLUTION

HP has provided firmware updates for impacted printers as set forth in the table below. To obtain the updated firmware, go to the HP Software and Drivers page for your product and find the firmware update from the list of available software.

Product	Resolved in Firmware Version
HP Color LaserJet CM3530 MFP	53.031.4 or subsequent
HP Color LaserJet CP3525 Printer	05.059.3 or subsequent

Note: Each firmware update has instructions for finding the firmware version installed on the product.

PRODUCT SPECIFIC INFORMATION
None

...

Third Party Security Patches: Third party security patches that are to be installed on systems running HP software products should be applied in accordance with the customer's patch management policy.

Support: For issues about implementing the recommendations of this Security Bulletin, visit http://www.hp.com/go/contacthp to learn about your HP support options.

Report: To report a potential security vulnerability with any HP supported product, send email to: hp-security-alert@hp.com.

Subscribe: To initiate a subscription to receive future HP Security Bulletin alerts via email, visit https://h41369.www4.hp.com/alerts-signup.php?lang=en&cc=US&jumpid=hpsc_profile.

Security Bulletin Archive: To view released Security Bulletins, search the HP Support Site for "security bulletin".

Software Product Category: The Software Product Category is represented in the title by the two characters following HPSB.

PI	HP Printing and Imaging
HF	HP Hardware and Firmware
GN	HP General Software

It is strongly recommended that security related information being communicated to HP be encrypted using PGP, especially exploit information.

To get the security-alert PGP key, please send an e-mail message as follows:

To: hp-security-alert@hp.com

Subject: get key

System management and security procedures must be reviewed frequently to maintain system integrity. HP is continually reviewing and enhancing the security features of software products to provide customers with current secure solutions.

"HP is broadly distributing this Security Bulletin in order to bring to the attention of users of the affected HP products the important security information contained in this Bulletin.HP recommends that all users determine the applicability of this information to their individual situations and take appropriate action.HP does not warrant that this information is necessarily accurate or complete for all user situations and, consequently, HP will not be responsible for any damages resulting from user's use or disregard of the information provided in this Bulletin.To the extent permitted by law, HP disclaims all warranties, either express or implied, including the warranties of merchantability and fitness for a particular purpose, title and non-infringement."

REVISION HISTORY : Version:1 (rev.1) - 18 November 2009 Initial release; Version:2 (rev.2) - 10 December 2009 Corrected product versions in SUPPORTED SOFTWARE VERSIONS section; Version:3 (rev.3) - 20 June 2011 Corrected model number; Version:4 (rev.4) - 17 July 2017 Replaced download process. Added boilerplate reuse c05565415

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

hp-feedback-input-portlet

Actions

hp-feedback-banner-portlet

Actions

hp-country-locator-portlet

Actions

Country/Region: Flag

Serbia

hp-detect-load-my-device-portlet

Actions

hp-hero-support-search

Actions

Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update"