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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c01609876

Version: 1

Advisory: HP Compaq dx2400 Microtower PC - Native Resolution Not Available When Configuring Display Settings For L2208w Monitor

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 14-Nov-2008

Last updated : 14-Nov-2008

DESCRIPTION
On systems described in the "Scope," the native resolution (1680x1050) for HP L2208w Widescreen LCD monitors is not available in the Display Settings applet. This occurs because the graphics driver for the integrated Intel Graphics Media Accelerator 3100 graphics adapter cannot retrieve extended display identification data (EDID) from the monitor.

sourceInformation

SCOPE
Information in this document applies to the following:
Systems:
  • HP Compaq dx2400 Microtower PC
Graphics solutions:
  • integrated Intel Graphics Media Accelerator 3100
Monitors:
  • HP L2208w 22-inch Widescreen LCD Monitor
RESOLUTION
HP has written SoftPaqs that update the Intel graphics driver and resolve the issue. Please download and install the latest driver as follows:
NOTE
To download SoftPaqs:
  1. Click link for the appropriate Business Desktop PC model.
  2. Click the Download drivers and software link.
  3. Click the link for the appropriate operating system.
  4. Click the Driver - Graphics link.
  5. Click the Intel graphics driver link.
  6. Read the instructions and release notes carefully before proceeding.
  7. Click the Download button to download the SoftPaq.
NOTE
The SoftPaq/software is subject to change without notice. If you find a later version than the one indicated in this document, HP recommends using the later version instead.

Hardware platforms affected : HP Compaq dx2400 Microtower PC, HP L2208w 22-inch Widescreen LCD Monitor

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA01609876

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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