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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c01509657

Version: 1

HP Notebook PCs - Yellow Exclamation Error Display In Device Manager for Microsoft ISATAP Adapter After Notebook Resumes From Standby Mode

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 21-Jul-2008

Last updated : 21-Jul-2008

DESCRIPTION
This document applies to HP Notebook PCs with Microsoft Windows Vista
A yellow exclamation error displays in the Windows Device Manager for Microsoft ISATAP Adapter after the notebook PC resumes from Standby Mode. An error message may display.
Error Message: Windows cannot load driver (Code 31)

sourceInformation

SCOPE
The specific notebook PCs affected by this issue are listed in the Hardware Platforms Affected section at the bottom of this advisory.
RESOLUTION
The message can safely be ignored. This error message does not indicate a problem with the adapter. The adapter will continue to work correctly.
Please see the Microsoft Knowledge Base Article http://support.microsoft.com/kb/932520
  note:
One or more of the links above will take you outside the Hewlett-Packard Web site. HP does not control and is not responsible for information outside of the HP Web site.

Hardware platforms affected : HP 2133 Mini-Note PC, HP Compaq 2710p Notebook PC, HP Compaq 6510b Notebook PC, HP Compaq 6515b Notebook PC, HP Compaq 6520s Notebook PC, HP Compaq 6710b Notebook PC, HP Compaq 6710s Notebook PC, HP Compaq 6715b Notebook PC, HP Compaq 6910p Notebook PC, HP Compaq 8510p Notebook PC, HP Compaq 8510w Mobile Workstation, HP Compaq 8710p Notebook PC, HP Compaq 8710w Mobile Workstation

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA01508427

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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