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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c01487534

Version: 1

HP Notebook PCs - Microsoft Windows Vista SP1 Issues and Related HP Softpaqs

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 19-Jun-2008

Last updated : 19-Jun-2008

DESCRIPTION
This document applies to HP Notebook PCs with Microsoft Windows Vista
The information in this document is a reference for Microsoft Windows Vista SP1 issues and related HP Softpaqs.
The following topics are:
Synaptics Touchpad Intel Display (Intel 965 Express Chipset)
Biometric (Fingerprint) Sensors
Embedded Security for HP ProtectTools

sourceInformation

SCOPE
The specific notebook PCs affected by this issue are listed in the Hardware Platforms Affected section at the bottom of this advisory.
RESOLUTION
Synaptics Touchpad
Commercial Platform Issue(s)
Platform Affected (shipping with Vista, "Vista Compatible" and Vista supported)
Current Softpaq
Status
Additional Notes
For x64-based computers: version earlier than 10.1.6 will not install.
  note:
This does not cause a Vista upgrade block because already installed touchpad driver will continue to work after update to SP1. The issue is only a new install of the driver will fail. Vista 32 does not have this issue.
HP Compaq 8710w
HP Compaq 8710p
SP38455 (ver. 10.2.4)
Open
HP Compaq nw9440, HP Compaq nx6310, HP Compaq nc6400, and HP Compaq nc2400 target to have fix on web by 4/21. All other systems listed have the correct version.
HP Compaq 8710w Notebook PC
HP Compaq 8710p Notebook PC
SP38455 (ver. 10.2.4)
HP Compaq 8510w Notebook PC
HP Compaq 8510p Notebook PC
SP38455 (ver. 10.2.4)
HP Compaq 6910p Notebook PC
SP38455 (ver. 10.2.4)
HP Compaq 6710b Notebook PC
HP Compaq 6710s Notebook PC
HP Compaq 6510b Notebook PC
SP38455 (ver. 10.2.4)
HP Compaq 6715b Notebook PC
HP Compaq 6715s Notebook PC
HP Compaq 6515b Notebook PC
SP38455 (ver. 10.2.4)
HP Compaq 2510p Notebook PC
SP38455 (ver. 10.2.4)
HP Compaq 2710p Notebook PC
SP38455 (ver. 10.2.4)
HP Compaq nw9440 Notebook PC
HP Compaq nx9420 Notebook PC
SP37065 (ver. 10.0.13.2)
Target SP38455 (ver. 10.2.4) available on web by 4/21
HP Compaq nc6320 Notebook PC
HP Compaq nx6319 Notebook PC
HP Compaq nx6320 Notebook PC
SP37065 (ver. 10.0.13.2)
Target SP38455 (ver. 10.2.4) available on web by 4/21
HP Compaq nw8440 Notebook PC
HP Compaq nc8430 Notebook PC
HP Compaq nx8420 Notebook PC
SP38455 (ver. 10.2.4)
HP Compaq nc6400 Notebook PC
SP37065 (ver. 10.0.13.2)
Target SP38455 (ver. 10.2.4) available on web by 4/21
HP Compaq nc2400 Notebook PC
SP37065 (ver. 10.0.13.2)
Target SP38455 (ver. 10.2.4) available on web by 4/21
HP Compaq nc4400 Notebook PC
HP Compaqtc4400 Notebook PC
SP38455 (ver. 10.2.4)
Intel Display (Intel 965 Express Chipset)
Commercial Platform Issue(s)
Platform Affected (shipping with Vista, "Vista Compatible" and Vista supported)
Current Softpaq
Status
Additional Notes
For x86-based computers: Igdkmd32.sys - versions between and including driver 7.14.10.1322 and 7.14.10.1403 causes BSOD after S3 resume
6910p
SP 38218 (ver. 7.14.10.1364) V32
SP 38216 (ver. 7.14.10.1364) V64
Target SP39027 (ver. 7.14.10.1437) available on web by 4/21.
Target SP39046 (ver. 7.14.10.1437) available on web by 4/21.
Open
Target release for fix version on web by 4/21.
For x64-based computers: Igdkmd64.sys - versions between and including driver 7.14.10.1322 and 7.14.10.1403 causes BSOD after S3 resume
6710b/s, 6510b
SP 38218 (ver. 7.14.10.1364) V32
SP 38216 (ver. 7.14.10.1364) V64
Target SP39027 (ver. 7.14.10.1437) available on web by 4/21.
Target SP39046 (ver. 7.14.10.1437) available on web by 4/21.
2510p
SP 38218 (ver. 7.14.10.1364) V32
SP 38216 (ver. 7.14.10.1364) V64
Target SP39027 (ver. 7.14.10.1437) available on web by 4/21.
Target SP39046 (ver. 7.14.10.1437) available on web by 4/21.
2710p
SP 38217 (ver. 7.14.10.1364) V32
SP 38215 (ver. 7.14.10.1364) V64
Target SP39045 (ver. 7.14.10.1437) available on web by 4/21.
Target SP39047 (ver. 7.14.10.1437) available on web by 4/21.
Biometric (Fingerprint) Sensors
Commercial Platform Issue(s)
Platform Affected (shipping with Vista, "Vista Compatible" and Vista supported)
Current Softpaq
Status
Additional Notes
AuthenTec Fingerprint Sensor with the Atswpdrv.sys driver file - unknown version may have possible failure to re-install issue which might result in data loss.
HP Compaq 8710w Notebook PC
HP Compaq 8710p Notebook PC
SP36525 (ver. 7.8.1.7)
Version 7.10.x.x is targeted to be available on web by 5/31.
Open
Target release for fix version on web by 5/31. If required sooner, then target date will need to be re-evaluated.
HP Compaq 8510w Notebook PC
HP Compaq 8510p Notebook PC
SP35801 (ver. 7.7.1.2)
Version 7.10.x.x is targeted to be available on web by 5/31.
HP Compaq 6910p Notebook PC
SP36525 (ver. 7.8.1.7)
Version 7.10.x.x is targeted to be available on web by 5/31.
HP Compaq 6710b Notebook PC
HP Compaq 6710s Notebook PC
HP Compaq 6510b Notebook PC
SP35413 (ver. 7.7.0.78)
Version 7.10.x.x is targeted to be available on web by 5/31.
HP Compaq 6715b Notebook PC
HP Compaq 6715s Notebook PC
HP Compaq 6515b Notebook PC
SP35413 (ver. 7.7.0.78)
Version 7.10.x.x is targeted to be available on web by 5/31.
HP Compaq 2510p Notebook PC
SP36525 (ver. 7.8.1.7)
Version 7.10.x.x is targeted to be available on web by 5/31.
HP Compaq 2710p Notebook PC
HP Compaq Notebook PC
SP36525 (ver. 7.8.1.7)
Version 7.10.x.x is targeted to be available on web by 5/31.
HP Compaq nw9440
Notebook PC
HP Compaq nx9420
Notebook PC
SP36237 (ver. 7.7.1.7)
Version 7.10.x.x is targeted to be available on web by 5/31.
HP Compaq nc6320 Notebook PC
HP Compaq nx6310
Notebook PC
HP Compaq nx6320
Notebook PC
SP36237 (ver. 7.7.1.7)
Version 7.10.x.x is targeted to be available on web by 5/31.
HP Compaq nw8440
Notebook PC
HP Compaq nc8430
Notebook PC
HP Compaq nx8420
Notebook PC
SP36237 (ver. 7.7.1.7)
Version 7.10.x.x is targeted to be available on web by 5/31.
HP Compaq nc6400
Notebook PC
SP36237 (ver. 7.7.1.7)
Version 7.10.x.x is targeted to be available on web by 5/31.
HP Compaq nc2400
Notebook PC
SP36237 (ver. 7.7.1.7)
Version 7.10.x.x is targeted to be available on web by 5/31.
HP Compaq nc4400
Notebook PC
HP Compaq tc4400
Notebook PC
SP36237 (ver. 7.7.1.7)
Version 7.10.x.x is targeted to be available on web by 5/31.
Embedded Security for HP ProtectTools
Commercial Platform Issue(s)
Platform Affected (shipping with Vista, "Vista Compatible" and Vista supported)
Current Softpaq
Status
Additional Notes
For x86 and x64-based computers: Embedded Security for ProtectTools versions 5.00E1 or earlier will not be able to create or issue new certificates. Note this will not break any existing certificates and does not cause any data loss.
HP Compaq 8710w Notebook PC
HP Compaq 8710p Notebook PC
SP37721 (ver. 2,10A of PT Suite contains ES 5.00E1)
Target SP38483 (ver. 5.00F) available on web by 4/21.
Open
Target release for fix version on web by 4/21.
HP Compaq 8510w Notebook PC
HP Compaq 8510p Notebook PC
SP37721 (ver. 2,10A of PT Suite contains ES 5.00E1)
Target SP38483 (ver. 5.00F) available on web by 4/21.
HP Compaq 6910p Notebook PC
SP37721 (ver. 2,10A of PT Suite contains ES 5.00E1)
Target SP38483 (ver. 5.00F) available on web by 4/21.
HP Compaq 6710b Notebook PC
HP Compaq 6710s Notebook PC
HP Compaq 6510b Notebook PC
SP37721 (ver. 2,10A of PT Suite contains ES 5.00E1)
Target SP38483 (ver. 5.00F) available on web by 4/21.
HP Compaq 6715b Notebook PC
HP Compaq 6715s Notebook PC
HP Compaq 6515b Notebook PC
SP37721 (ver. 2,10A of PT Suite contains ES 5.00E1)
Target SP38483 (ver. 5.00F) available on web by 4/21.
HP Compaq 2510p
Notebook PC
SP37721 (ver. 2,10A of PT Suite contains ES 5.00E1)
Target SP38483 (ver. 5.00F) available on web by 4/21.
HP Compaq 2710p
Notebook PC
SP37721 (ver. 2,10A of PT Suite contains ES 5.00E1)
Target SP38483 (ver. 5.00F) available on web by 4/21.
HP Compaq nw9440 Notebook PC
HP Compaq nx9420 Notebook PC
SP34481 (ver. 1,00C of PT Suite contains ES 5.00B5)
Target SP38483 (ver. 5.00F) available on web by 4/21.
HP Compaq nc6320 Notebook PC
HP Compaq nx6310 Notebook PC
HP Compaq nx6320 Notebook PC
SP34481 (ver. 1,00C of PT Suite contains ES 5.00B5)
Target SP38483 (ver. 5.00F) available on web by 4/21.
HP Compaq nw8440 Notebook PC
HP Compaq nc8430 Notebook PC
HP Compaq nx8420 Notebook PC
SP34481 (ver. 1,00C of PT Suite contains ES 5.00B5)
Target SP38483 (ver. 5.00F) available on web by 4/21.
HP Compaq nc6400
Notebook PC
SP34481 (ver. 1,00C of PT Suite contains ES 5.00B5)
Target SP38483 (ver. 5.00F) available on web by 4/21.
HP Compaq nc2400
Notebook PC
SP34481 (ver. 1,00C of PT Suite contains ES 5.00B5)
Target SP38483 (ver. 5.00F) available on web by 4/21.
HP Compaq nc4400 Notebook PC
HP Compaq tc4400 Notebook PC
SP34481 (ver. 1,00C of PT Suite contains ES 5.00B5)
Target SP38483 (ver. 5.00F) available on web by 4/21.
BIOS
Platform
Minimum Supported BIOS
Current BIOS on www.hp.com
HP Compaq 8710w Notebook PC
HP Compaq 8710p Notebook PC
F.08
F.0B
HP Compaq 8510w Notebook PC
HP Compaq 8510p Notebook PC
F.0E
F.0F
HP Compaq 6910p Notebook PC
F.10
F.13
HP Compaq 6820s Notebook PC
HP Compaq 6720s Notebook PC
HP Compaq 6520s Notebook PC
F.07
F.09
HP Compaq 6715b Notebook PC
HP Compaq 6715s Notebook PC
HP Compaq 6515b Notebook PC
F.07
F.07
HP Compaq 6710b Notebook PC
HP Compaq 6710s Notebook PC
HP Compaq 6510b Notebook PC
F.10
F.10
HP Compaq 2710p Notebook PC
F.0C
F.10
HP Compaq 2510p Notebook PC
F.07
F.0A
HP 530 Notebook PC
HP 520 Notebook PC
F.06
F.07
HP Compaq nw9440 Notebook PC
HP Compaq nx9420 Notebook PC
F.1B
F.1C
HP Compaq nw8440 Notebook PC
HP Compaq nc8430 Notebook PC
HP Compaq nx8420 Notebook PC
F.15
F.15
HP Compaq nc6400 Notebook PC
F.0B
F.0B
HP Compaq nc6320 Notebook PC
HP Compaq nx6310 Notebook PC
HP Compaq nx6320 Notebook PC
F.0D
F.0E
HP Compaq nc4400 Notebook PC
HP Compaq tc4400 Tablet PC
F.0B
F.0B
HP Compaq nc2400 Notebook PC
F.0D
F.0D
HP Compaq nc6230 Notebook PC
HP Compaq nc6220 Notebook PC
F.13
F.0E
HP Compaq nc61x0 Notebook PC
HP Compaq nx61x0 Notebook PC
F.14
None
HP Compaq nw8240 Notebook PC
HP Compaq nc8230 Notebook PC
F.16
None
HP Compaq nc4200 Notebook PC
HP Compaq tc4200 Tablet PC
F.0E
F.0E

Hardware platforms affected : HP Compaq 2510p Notebook PC, HP Compaq 2710p Notebook PC, HP Compaq 6515b Notebook PC, HP Compaq 6520s Notebook PC, HP Compaq 6715s Notebook PC, HP Compaq 6720s Notebook PC, HP Compaq 6730b Notebook PC, HP Compaq 6820s Notebook PC, HP Compaq 6910p Notebook PC, HP Compaq 8510p Notebook PC, HP Compaq 8510w Mobile Workstation, HP Compaq 8710p Notebook PC, HP Compaq 8710w Mobile Workstation, HP Compaq nc2400 Notebook PC, HP Compaq nc4400 Notebook PC, HP Compaq nc6400 Notebook PC, HP Compaq nc8430 Notebook PC, HP Compaq nw8440 Mobile Workstation, HP Compaq nw9440 Mobile Workstation, HP Compaq nx6310 Notebook PC, HP Compaq nx6320 Notebook PC, HP Compaq nx8420 Notebook PC, HP Compaq tc4400 Tablet PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA01458416

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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