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HP OfficeJet J5700 Series All-in-one - Ink Smears or Streaks

Issue

This document contains the causes and solutions for ink smears or streaks in a printed output.

Solution

Follow the steps below.

Step one: Check the paper placement

If the paper is too close to the print cartridge during printing, the ink may smear. This can happen if the paper is raised, wrinkled, or very thick, such as a mailing envelope. Make sure the paper is placed flat in the input tray and is not too wrinkled.

Step two: Check the paper type

The paper type may not be suitable for the HP All-in-One. Use HP Premium Paper or any other paper type that is appropriate for printing in the HP All-in-One.

Step three: Check the print cartridges

Print a self-test report to determine if there is a problem with the print cartridges. This report provides useful information on several aspects of the device, including print cartridges. If the self-test report shows a problem, clean the print cartridges. If the problem persists, replace the print cartridge/s.

Print a self-test report

  1. Load letter, A4, or legal unused plain white paper into the input tray.
  2. Press Setup
  3. Select Print Report, then select Self-Test Report.
    note:
    The HP All-in-One prints a self-test report, which might indicate the source of the printing problem. A sample of the ink test area of the report is shown below.
  4. Make sure the lines of color extend across the page.
    If the black line is missing, faded, streaked, or shows lines, this might indicate a problem with the black print cartridge in the right slot. If any of the remaining three lines are missing, faded, streaked, or show lines, this might indicate a problem with the tri-color print cartridge in the left slot.
    If the color bars do not appear as black, cyan, magenta and yellow, the print cartridges might need to be cleaned. If the problem is not resolved by cleaning the print cartridges, the print cartridges might need to be replaced.
    If the self-test report shows a problem, clean the print cartridges.
Clean the print cartridges and cartridge contacts
Use this feature when the self-test report shows streaking, white lines through any of the lines of color or when a color is muddy after installing a print cartridge for the first time. Do not clean print cartridges unnecessarily, as this wastes ink and shortens the life of the ink nozzles.
To clean the print cartridges from the control panel, follow the steps below:
  1. Load letter, A4, or legal unused plain white paper into the input tray.
  2. Press Setup.
  3. Press 6, then press 1.
    This selects Tools and then selects Clean Print Cartridge. The HP All-in-One prints a page that you can recycle or discard.
  1. Gather the following items to clean the ink cartridge and carriage:
    • Clean distilled water. Use bottled or filtered water if distilled water is not available. Tap water can contain contaminants that damage the ink cartridge.
    • Clean cotton swabs or any soft, lint-free material that will not stick to the ink cartridges (coffee filters work well).
    • Sheets of paper or a paper towel to rest the ink cartridge on during cleaning.
  2. Open the ink cartridge access door and wait until the carriage is idle and silent.
  3. Disconnect the power cord from the back of the printer.
  4. Remove the ink cartridge and place it on a piece of paper with the nozzle plate facing up.
    note:
    Do not leave the ink cartridges outside of the printer for more than 30 minutes. If the ink cartridge is outside of the printer for too long, the ink can dry and clog the nozzles.
  5. Dip a clean foam-rubber swab or lint-free cloth into distilled water, and then squeeze any excess water from it.
  6. Clean only the copper-colored contacts
    1. Copper-colored contacts
    2. Ink nozzles (do not clean)
  7. Repeat these steps for the other ink cartridge.
  8. Lightly moisten another cotton swab with distilled water, and then squeeze any excess water from the swab.
  9. Use the swab to clean the electrical contacts in the carriage, located inside the printer on the carriage slots.
    Image: The electrical contacts in the ink cartridge slots
  10. Wait 10 minutes to allow the ink cartridge and carriage electrical contacts to dry.
  11. Reinstall the ink cartridges.
  12. Close the ink cartridge access door.
  13. Reconnect the power cord to the back of the printer.
  14. Press the Power button to turn on the printer.
  15. Try to print a page.
  16. If you are still unable to print, repeat these steps to clean and reseat the ink cartridges. Multiple cleanings might be necessary to restore printing.
Replace the print cartridges
If the print cartridges are empty or nearly so, replace the print cartridges using the steps below.
  1. Make sure the HP All-in-One is turned on.
    note:
    If the HP All-in-One is off when you open the print cartridge door to access the print cartridges, the HP All-in-One will not release the cartridges for changing. You might damage the HP All-in-One if the print cartridges are not docked safely when you try to remove them.
  2. Open the print cartridge door.
    note:
    The print carriage should move to the far right side of the HP All-in-One. If the print carriage does not move to the right side, close the door, turn the HP All-in-One off, and then turn it on again.
  3. Wait until the print carriage is idle and silent, and then lightly press down on a print cartridge to release it.
    note:
    If you are replacing the tri-color print cartridge, remove the print cartridge from the slot on the left.
    If you are replacing the black print cartridge, remove the print cartridge from the slot on the right.
    1. Slot for the tri-color print cartridge
    2. Slot for the black print cartridge
  4. Pull the print cartridge toward you out of its slot.
  5. Remove the new print cartridge from its packaging and, being careful to touch only the black plastic, gently remove the plastic tape by using the pink pull tab.
      Figure : Removing the plastic tape
    1. Copper-colored contacts
    2. Plastic tape with pink pull tab (must be removed before installing)
    3. Ink nozzles under tape
    note:
    Do not touch the copper-colored contacts or ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
    Figure : Avoid touching cartridge nozzle or contact
  6. Slide the new print cartridge forward into the empty slot. Then gently push on the upper part of the print cartridge forward until it clicks into the socket. The tri-color print cartridge is placed in the left slot. The black print cartridge is slid into the right slot.
    Figure : Sliding ink cartridge into slot
  7. Close the print cartridge door.
  8. If a new print cartridge is installed, the print cartridge alignment process begins.
  9. Make sure plain paper is loaded in the input tray. Press OK.
    The HP All-in-One prints a print cartridge alignment sheet.
  10. Load the print cartridge alignment sheet print side up and top first in the center of the document feeder tray, and then press OK.
    The HP All-in-One aligns the print cartridges. Recycle or discard the print cartridge alignment sheet.

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