hp-support-head-portlet

Actions
Loading...

Welcome to HP Customer Support

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...

hp-concentra-wrapper-portlet

Actions
Loading...

HP Business Flat Panel Monitors - Solving Common Problems

The following list consists of common monitor problems. Click on each problem for an explanation on possible cause(s) and recommended solution(s).
Screen is Blank.
Possible Cause
Solution
Power cord is disconnected.
Connect the power cord.
Power switch on front panel of the monitor is turned off.
Press the front panel power button.
Video cable is improperly connected.
Connect the video cable properly.
Screen blanking utility is active.
Press any key on the keyboard or move the mouse to inactivate the screen blanking utility.
Image appears blurred, indistinct, or too dark.
Possible Cause
Solution
Brightness and contrast are too low.
Press the Auto/Set button on the front panel. If this does not correct the image, press the Menu button to open the OSD Menu, and adjust the brightness and contrast scales as needed.
Image is not centered.
Possible Cause
Solution
Position may need adjustment.
Press the Menu button to access the OSD menu. Select Position/ Horizontal or Vertical to adjust the horizontal or vertical position of the image.
Display position is incorrect.
  1. Press the Auto/Set button to automatically adjust the screen image to the ideal setting. If results are unsatisfactory, adjust the image position using the Horizontal and Vertical position icon on the screen display.
  2. Check Control Panel, Display, Settings to see if the frequency or the resolution was changed. If yes, readjust the video card to the recommended resolution.
"Check Signal Cable" is displayed on screen.
Possible Cause
Solution
Monitor video cable is disconnected.
Connect the 15-pin monitor video cable to the VGA connector on the computer or the DVI-D signal cable to the DVI connector on the computer. Be sure that the computer power is off while connecting the video cable.
"OSD LOCKED" is displayed on screen.
Possible Cause
Solution
OSD controls are secured.
Unlock the OSD controls at any time by pressing the Menu button for 5 seconds until the message OSD UNLOCKED appears.
"Out of Range" is displayed on screen.
Possible Cause
Solution
Video resolution and/or refresh rate are set higher than what your monitor supports.
  1. Restart your computer and enter Safe Mode.
  2. Change your settings to1280 x 1024 @ 60Hz or to a supported setting.
  3. Restart your computer so that the new settings take effect.
HP Display LiteSaver does not turn off the monitor screen.
Possible Cause
Solution
The Activity Extension time has not elapsed.
The default Activity Extension value is set to 10 minutes. The HP Display LiteSaver will wait to detect no input or movement from the keyboard or mouse for 10 consecutive minutes after the Display Off time has passed, before the monitor enters into low-power mode. For example, if the Display Off time is set to 5 minutes from the current time and the Activity Extension is set to 10 minutes, the HP Display LiteSaver will not actually turn off the display until 10 minutes of inactivity has elapsed, even though the Display Off time is 5 minutes from now.
The HP Display LiteSaver may not be compatible with your computer system.
Some notebook computers are not compatible and the monitor power can not be controlled.
Confirm that the HP Display LiteSaver is compatible with your system.
  1. Right-click on the HP Display LiteSaver icon in the system tray.
  2. Select Power Off Display from the menu.
The monitor screen should turn off if the system is compatible. To turn the monitor back on, wait 5 seconds and move the mouse.
  note:
If the monitor did not turn off, then your computer graphics driver is not compatible with the HP Display LiteSaver software.

hp-feedback-input-portlet

Actions
Loading...

hp-online-communities-portlet

Actions
Loading...

Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Flag Serbia

hp-detect-load-my-device-portlet

Actions
Loading...