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Welcome to HP Customer Support

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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent vulnerabilities commonly referred to as "Spectre" and "Meltdown". HP has published a security bulletin with patches for these issues and a list of impacted systems. We will continue to update the bulletin as more information becomes available and encourage customers to check the bulletin frequently.

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HP iPAQ rx3000 Series Mobile Media Companion - How Do I Find the Product ID, Model ID and Serial Number of My HP iPAQ?

Introduction
The Model ID and Serial Number for your HP iPAQ can be found on the label under the battery or in the Asset Viewer program. It is recommended that you have this information available before contacting HP Customer Support, particularly if you are calling for in-warranty support.
Option A: Locating the Model ID and Serial Number in HP Asset Viewer
To use Asset Viewer to locate the Model ID and Serial Number:
  1. Tap Start > Settings > System tab > Asset Viewer.
  2. To locate the Model ID, tap System.
  3. To locate the Serial Number, tap Identity.
  note:
You can also use Asset Viewer to obtain your HP iPAQ ROM version information.
Option B: Viewing the label
To find the label under the battery to locate the Model ID and Serial Number:
  1. Push up on the latch located on the back of the device.
  2. Pull the side of the battery away from the device.
      note:
    The product may or may not appear as it does in the illustration.
  3. Lift the battery up and out of the device. The label containing the Model ID and the Serial Number is beneath the battery.
  caution:
Because most of the applications and data you install on your HP iPAQ are held in main memory, you need to reinstall them if the battery completely discharges or if the battery is removed from the unit for extended periods of time. The backup battery in your HP iPAQ lasts approximately 10 minutes or less. You do not need to reinstall applications and data installed in the iPAQ File Store folder.

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