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Welcome to HP audio support

You were successfully playing tunes and participating in virtual meetings yesterday, but now you have no sound. This page will help you troubleshoot and find and fix whatever is causing your audio problems.

How to find an audio driver

HP periodically provides updates for software, drivers, and firmware free of charge, to ensure you get the best from your products. Keep your HP or Compaq computer up-to-date and running smoothly by updating the software on a regular basis.

Update audio drivers

You can either watch the video or follow the simple instruction below to update drivers.

  1. Select the Start button, and then go to Settings > Update & security > Windows Update, and select Check for updates.

  2. If Windows Update says your device is up to date, you have all the updates that are currently available.

  3. If Windows Update says your device is not up to date, then follow the instructions to update your drivers.

    For additional information, see Updating drivers and software with Windows update.

Validate the driver is working correctly

When the driver has been updated, run the HP Audio Check to validate the driver is working correctly .

If the Audio Check says it is working correctly, any remaining problems are probably not due to the HP computer hardware or software. I have no sound or my sound is not working contains more information on troubleshooting audio problems.

More information

If you're looking for a specific driver, visit the Software Download Page to select your product, and then download the latest driver.

For further information on installing drivers see Downloading or Updating Software and Drivers.

How to use automated tools to resolve sound issues

You have one of these symptoms: no sound coming from the speakers, no volume or the audio is not working, sound is muffled, intermittent, crackling/popping or distorted.

There are many reasons why sound doesn’t work. The automated solutions we recommend here should fix most Windows 10 problems. If you have a different version of Windows, try the links the the end of the section for help.

If you have issues after updating Windows 10, see the section I'm having issues after updating Windows 10 on this page.

Two automated tools are available:

  • HP Audio Check is the recommended tool. It detects common hardware problems and also checks the HP driver is working correctly. It requires HP Support Assistant 8.5 or later.

  • The Windows Audio Troubleshooter doesn't require HP Support Assistant, but doesn't test the HP drivers.

Troubleshooting with HP Audio Check

  1. Restart your computer.

  2. Run HP Audio Check and follow the instructions.

If the Audio Check says it is working correctly, any remaining problems are probably not due to the HP computer hardware or software.

Windows Audio Troubleshooter

If HPSA isn't installed or you don't want to install it, use the Windows Audio Troubleshooter.

  1. Restart your computer.

  2. In Windows, type find and fix audio into Search, or right-click the speaker icon on the taskbar and select Troubleshoot sound problems.

  3. Select Find and fix audio playback problems or Find and fix audio recording problems, and click Next.

  4. Select the device you want to troubleshoot, and then click Next and follow the instructions.

  5. If the Windows Audio Troubleshooter says it is working correctly, any remaining problems are probably not due to the HP computer hardware or Windows software.

How to test sound if the audio checks don't find problems

If you are using external speakers or headphones, they might be faulty. Try using another set of speakers, or a pair of headphones. If the second set of speakers or headphones produces sound without problems, the first set is probably faulty.

Further help

If you still have problems or are not using Windows 10, the following documents may help.

Fixing issues after updating Windows 10

Many audio problems after upgrading Windows 10 can be fixed by a few basic steps. We recommended you try these solutions first.

Sometimes a reboot is needed or the driver needs to be reinstalled.

  1. Restart your computer before doing anything else.

  2. The next step is to reinstall the audio driver. Go to the Software and Driver Download page, find your product, and go to its download page.

  3. Download and reinstall the audio driver.

  4. Restart your computer, then run HP Audio Check and follow the instructions.

If you still have problems, HP PCs - No Sound from Speakers (Windows 10, 8) contains advanced steps.

The HP Support Communities may have information, or you can ask the experts directly.

How to configure audio settings

Audio settings and configuration depend on the computer model, the operating system, and any external equipment such as headphones, speakers or external micorphones.

There may be specific information for your computer. Go to the Product Selector Page and select your product, and see if there is information specific to your product.

This video explains how to set the default speakers in Windows 10.

The HP Support Communities may have information, or you can ask the experts directly.

How to solve HDMI problems

There's no sound coming from the speakers in the monitor or television connected via an HDMI cable to your PC.

  1. Follow the steps in this video for basic HDML audio troubleshooting.

  2. If you still have problems, try the steps in Advanced HDMI Display and Sound Troubleshooting.

  3. If this doesn't solve your problem follow the audio troubleshooting steps in I have no sound or my sound is not working on this page.

  4. The HP Support Communities may have information, or you can ask the experts directly.

How to solve Conexant problems

How to solve Conexant problems

Many Conexant problems are due to the driver not being up to date. This video contains instructions for checking if your drivers are up to date.

If you're looking for a specific driver, visit the Software Download Page to select your product, and then download the driver you're looking for.

If you get the following message when starting up the computer "Failed to create Conexant Audio Factory, the SmartAudio will now exit", follow the instructions in Failed to Create Conexant Audio Factory.

The HP Support Communities may have information, or you can ask the experts directly.

How to install Realtek audio drivers

There are no specific instructions for installing RealTek drivers. This video contains general instructions for checking if your drivers are up to date.

If you're looking for a specific driver, visit the Software Download Page to select your product, and then download the driver you're looking for.

The HP Support Communities may have information, or you can ask the experts directly.

Beats drivers and Audio Console

Beats drivers and Audio Console

There are no specific drivers for the Beats audio and speakers built into your laptop, so you need to use the Windows update tool to ensure you have the correct audio drivers.

This video contains general instructions for checking if your Windows 10 drivers are up to date.

If you're looking for a specific driver, visit the Software Download Page to select your product, and then download the driver you're looking for.

If you're having problems with a Beats headset, go to the Beats support website.

The HP Support Communities may have information, or you can ask the experts directly.

How to solve microphone problems

There are many possible causes of microphone problems, and these basic steps should help resolve the most common ones. If you're using an external microphone with an app such as Zoom or Mesenger the problem could be due to the headset or the configuration of the app.

This video contains the basic steps to fix the most common microphone issues.

Resolving Microphone Problems (Windows 10, 8) contains detailed steps for solving microphone issues.

If you have an external microphone and still have problems, we recommend visiting the manufacturer's support website.

If you're using an app such as Zoom or Skype, you may need to check its audio configuration. Use the app's help, or go to the relevant support website for more information. For example:

The HP Support Communities may have information, or you can ask the experts directly.

How to use the B&O App

Bang and Olufsen provides custom tuning for both built-in speakers and headphones with user-selectable equalization presets and manual sound tuning.

For help using the app, see Using the Bang and Olufsen Audio App contains information on configuring the B&O App.

The HP Support Communities may have information, or you can ask the experts directly.

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