Fix Paper Jam Errors | HP® Support

Paper jams

A piece of paper stuck in the paper tray or inside the printer can create a paper jam. Paper jams can occur for a variety of reasons, such as overloading the paper tray, loading different thicknesses of paper in the tray, or using paper that isn't appropriate for your particular printer. False paper jams can also occur. Dust, paper fiber, and other debris on the paper feed rollers can be another cause of paper jams. Our automated Virtual Assistant can help you fix paper jams on HP printers, or you can follow the self-guided resources below for your specific printer type.