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HP Customer Support - Software and Driver Downloads

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HP Customer Support

Select your model

Let HP find my products

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HP can identify most HP products and recommend possible solutions.

How does HP install software and gather data?

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All Support
Software, Drivers and Updates
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Examples: "Deskjet 1510 paper jam", "EliteBook 840 G3 bios update"

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Tips for better search results

Ensure correct spelling and spacing - Examples: "paper jam"
Use product model name: - Examples: laserjet pro p1102, DeskJet 2130
For HP products a product number. - Examples: LG534UA
For Samsung Print products, enter the M/C or Model Code found on the product label. - Examples: “SL-M2020W/XAA”
Include keywords along with product name. Examples: "Deskjet 1510 paper jam", "EliteBook 840 G3 bios update"

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Finding your Serial Number
Finding your Product Number

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Current Step 1 of 3 Identify
Current Step 2 of 3 Download
Current Step 3 of 3 Install

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Examples of where to find your product name

Or select your product from popular printers

Need help finding a serial number?

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Locate your product's information label

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Find your serial number by locating the product label

The product information label contains your serial number and product number. You can find it either on the back of your laptop, inside the battery compartment or under the cover on the back of the laptop.

Examples of where to find your product name

Sample product label

Find your serial number using a keyboard command

If your laptop is currently functioning you can find the serial number by using a simple keyboard command.

1. From your built-in keyboard, press and hold the Fn + Esc buttons at the same time.
2. An HP System Information pop-up box will appear on your screen with your serial number.

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Locate your product's information label

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Find your serial number by locating the product label

The product information label contains your serial number and product number. Depending on your desktop model you can find it on the side, top, front or back of the computer. For All-in-One PCs you will find it on the back.

Examples of where to find your product name

Sample product label

Find your serial number using a keyboard command

If your computer is currently functioning you can find the serial number by using a simple keyboard command.

1. From your keyboard, press and hold the Ctrl+Alt+S buttons at the same time.
2. An HP System Information pop-up box will appear on your screen with your serial number.

Need help?

Locate your product's information label

Watch a video

Locate the product label

The product information label contains your serial number and product number. For almost all HP products, the product information label can be found from one of the following locations :

A label attached to the product (usually on the underside)
Laser etching on the surface of the product
Inside the battery compartment

A purchase invoice or receipt
Product packaging or shipping box
Documentation that came with the product

Examples of where to find your product information label

Sample product label

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