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HP Customer Support - Knowledge Base

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    Apache Log4j Update

    Please see this document here for current information regarding the Apache Log4j vulnerability.

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HP Smart Tank Printers - Replace the printhead

Replace a damaged printhead in HP Smart Tank 670, 720, 750, 790, 6000, 7000, 7300, or 7600 series printers.

Purchase a printhead

Replacement printheads are available from HP Authorized Repair Centers or Service Partners.

  1. Go to HP Customer Support.

  2. Click Service center locations in the Support section near the bottom of the page.

  3. Follow the instructions on the page to find the nearest repair center or service partner.

Replace the printhead

Remove the faulty printhead, and then install the new replacement.

  1. Turn on the printer.

  2. Lift the ink access door, and then wait until the carriage stops.

    Lifting the ink access door
  3. Press the blue button on the carriage to open the printhead cover.

    Opening the printhead cover
  4. Remove the printhead from the carriage, and then set it aside on a protected surface.

    CAUTION:

    To prevent ink from leaking, hold the printhead by its sides and keep the printhead upright at all times.

    Removing the printhead
  5. Remove the new printhead from its package.

    Removing the new printhead from its package
  6. Pull the plug straight up from the top of the printhead.

    Pulling the plug from printhead
  7. Remove the tape from the printhead contacts using the pull tabs.

    CAUTION:

    Do not touch the copper-colored contacts or the ink nozzle. Do not replace the protective tape on the contact. Handling these parts can result in clogs, ink failure, and bad electrical connections.

    Removing the tape
  8. Insert the new printhead into its slot until it snaps into place.

    Inserting the new printhead
  9. Close the printhead cover.

    Closing the printhead cover
  10. Close the ink access door.

    Closing the ink access door
  11. Align the printheads.

    • If your printer has a touchscreen control panel, follow the control panel prompts to print an Alignment page, and then follow the instructions on the page to scan it and align the new printheads.

    • If your printer does not have a touchscreen control panel, an A blinks on the control panel and an Alignment page prints automatically. Follow the instructions on the page to scan it and align the new printheads.


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Country/Region: Flag Romania

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