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HP Customer Support - Knowledge Base

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Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. Windows 11 Support Center

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HP Enterprise, HP Managed - Enable Data collection

To allow Data Collection with HP Enterprise and HP Managed printers, enable the feature in the Embedded Web Server (EWS).

The Data Collection feature enables your printer to automatically collect and analyze product data, product usage data, application data, performance, and any apps used to facilitate printer operation.

This data is collected for the purposes of customer experience, product support and improvement, administrative communications, business operations, research and innovation, and advertising (with your permission).

Note:

Read more about HP data collection and use practices in the sections titled "What Data We Collect" and "How We Use Data" in the HP Privacy Statement.

Before you begin

Administrators need the following information before starting the configuration process:

Administrative access to the printer
DNS suffix (e.g., companyname.com)
SMTP server (e.g., smtp.mycompany.com)

Note:
If you do not know the SMTP server name, SMTP port number, or authentication information, contact the e-mail/Internet service provider or system administrator for the information. SMTP server names and port names are typically found by doing an Internet search. For example, use terms like "Gmail SMTP server name" or "yahoo SMTP server name" to search.
SMTP server authentication requirements for outgoing e-mail messages, including the user name and password used for authentication, if applicable.

Note:
Consult your e-mail service provider's documentation for information on digital sending limits for your e-mail account. Some providers may temporarily lock your account if you exceed your sending limit.

Enable Data collection

Learn how to enable the Data Collection feature in the Embedded Web Server (EWS).

The Data collection feature is disabled by default. To enable it, follow these steps:

Open the EWS.
Select the General tab.
In the left pane, select the AutoSend option.
Select the Enable AutoSend check box.

Note:
You do not need to edit the remaining AutoSend defaults. For information on how to setup and configure Autosend, go to Set up and configure AutoSend.
If you prefer, change the send frequency to either days, weeks, months, or pages printed.
Click Apply.
Click the Test button to verify.

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