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HP Business Notebook PCs - Updating the BIOS (Basic Input Output System)

Download and install updates to the computer BIOS. This process is also known as 'flashing the BIOS'.

CAUTION:

Only install BIOS updates from HP. Installing the BIOS incorrectly can prevent the computer from starting or being recovered. If your computer is managed by an IT service, contact them for the correct update process.

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

An available BIOS update resolves a specific issue or improves computer performance.
The current BIOS does not support a hardware component or a Windows upgrade.
HP Support recommends installing a specific BIOS update.

CAUTION:

Your company IT department or local IT service might manage your computer BIOS settings. Confirm that the updated BIOS version is compatible with your company's deployment environment.

Update the BIOS using HP Image Assistant (HP Business PCs only)

For business computers, use the HP Image Assistant utility to keep the BIOS up-to-date.

For more information, go to HP PCs - Using HP Image Assistant.

Go to HP Image Assistant (HPIA) and download and install the most recent version from the SoftPaq column.
In the File Explorer, navigate to and open HPImageAssistant.exe.
Click the Download SoftPaqs tab.
In Step 1 Create My Poducts List, click Create to open the Edit My Products List window.
Click the drop-down menu for Select operating system, and select your operating system.
Select your product from the HP Product Catalog list, or use the Search box and search by your product by name and number.

You could search for EliteBook or 800.
Click Apply.
In Step 2 Select from My Poducts List, select your computer or computers.
In Step 3 Get SoftPaqs, click Analyze, and then wait while HPIA retrieves and downloads the image configuration from HP.

The Available SoftPaqs tab lists the SoftPaqs available for the selected computers.
Click the drop-down menu for Select Components to Download/Apply, and then select the BIOS component.

If no BIOS component is available, your BIOS is up to date.
Click Download.
Select Download and extract SoftPaqs, and then click Start.

Update the BIOS from within the BIOS

HP provides a BIOS update option through the F10 Setup application.

Turn on the computer, and then press f10 repeatedly. The BIOS Setup utility is displayed.
Select Check HP.com for BIOS Updates.
Follow the on-screen instructions to check whether a BIOS update is available.
f a BIOS update is available, follow the on-screen instructions to update the BIOS.

Update the BIOS manually from within Windows

Install a BIOS update when Windows opens and you have internet access.

Gather the required information about your computer

To find the correct BIOS update, get the computer product name and number, processor name, and system BIOS information.

Using the notebook keyboard, press the fn and esc keys to open the HP System Information utility.

Note:
These keyboard presses do not work if you use a docking station and an external keyboard.
Write down the Product Name and Number, Processor Name, and System BIOS information.
If you are unable to access the system information using the above method, in Windows, search for and open System Information.
Write down the System Model, System SKU (product number), Processor, and the BIOS Version/Date information.

For more information, go to Find product and serial numbers for HP PCs, printers, and accessories.

Preparing your computer for the BIOS update

To prevent possible problems, close any open applications, and temporarily disable antivirus software and BitLocker before updating the BIOS.

Make sure the power cord is connected to the notebook. Keep it connected during the BIOS update process.
Close any open applications.
Temporarily disable your antivirus software. In Windows, search for and open Security and Maintenance settings, and then click Security to access virus protection settings.
Temporarily disable BitLocker drive encryption. In Windows, search for and open Manage Bitlocker. Click Suspend protection, and then click Yes. Be prepared and have the BitLocker recovery key available.

CAUTION:
If BitLocker is not disabled, the next time you restart the computer the BitLocker key might not be recognized. If you do not know the BitLocker recovery key, you might lose data or need to reinstall Windows.

Installing the BIOS update

Download and install a BIOS update from the HP website.

Go to the HP Software and Driver Downloads page.
Navigate to the product page for your computer.
Select BIOS from the list that displays, and then review any available BIOS updates.

CAUTION:
Read the Details section to confirm that the BIOS update is more recent then the one installed and that it applies to your computer. Installing the wrong BIOS could cause your computer to stop working.
- If you do not see a BIOS update listed for your computer, no update is currently available.
- If there are multiple BIOS updates available, identify the motherboard installed on your computer using the information from the System Information utility.
- If you find a BIOS update, click Download. If HP Download and Install Assistant displays, select Download only, and then click Next. Click Save to save the BIOS update file on your computer.
Browse to the folder or desktop where you saved the downloaded BIOS update file, and then double-click the file name (example: sp12345) to start the installation.

The computer might beep, turn off and on the display or cooling fans, or display a blinking power light. This is normal.

CAUTION:
Do not turn off or restart the computer until the update process completes.
Click Yes on the User Account Control screen.
On the InstallShield Wizard window, click Next.
Select I accept the terms in the license agreement, and then click Next.
On the HP BIOS Update and Recovery window, click Next.

Note:
Windows that display during the update process might vary depending on your computer.
Select Update, and then click Next to prepare the update.
Click Restart Now to install the update.
On the HP BIOS Update screen, click Apply Update Now, or wait for the update to start automatically.
Wait while the BIOS update installs. The computer displays the installation progress.
When prompted, click Continue Startup, or wait for the computer to restart automatically. It might take a few minutes for the computer to restart.
When the lock screen displays, sign in to your computer.
If Bitlocker was suspended, search Windows for bitlocker, and then click Resume Protection.
Re-enable your antivirus software.

Update the BIOS manually from a USB flash drive (outside of Windows)

If Windows does not open, use a second working computer with internet access to download the BIOS update. Copy the update file to a USB flash drive and install it on the original computer.

CAUTION:

If BitLocker protection is enabled on your computer, the BitLocker recovery key is required to start your computer after the BIOS update. Windows might need to be reinstalled if you do not have the key or the key is not recognized after the update.

Get the computer BIOS information when Windows won't start

To find the correct BIOS update, obtain the computer Product Name, Processor name, System BIOS, SKU Number (product number), and the System Board ID information.

Note:

Your BIOS utility might look different, but the steps are the same.

Turn on the original computer with the issue, and then immediately press the esc key repeatedly until the Startup Menu opens.
Press the f1 key to open System Information.
Write down the Product Name, Processor name, System BIOS, SKU Number (product number), and System Board ID information.
Turn off the computer.

Set up the BIOS update on a USB flash drive

Use a second computer with internet access to create a BIOS recovery USB flash drive.

Insert a blank USB flash drive into an available port on the second computer.
Go to the HP Software and Driver Downloads page.
Navigate to the product page for your computer.
Select BIOS from the list that displays, and then review any available BIOS updates.

CAUTION:
Read the Details section to confirm that it applies to the computer. Installing the wrong BIOS could cause the computer to stop working.
- If you do not see a BIOS update listed for your computer, no update is currently available.
- If there are multiple BIOS updates available, identify the motherboard or system board installed on your computer using the information from the System Information utility.
- If you find a BIOS update, click Download. If HP Download and Install Assistant displays, select Download only, and then click Next. Click Save to save the BIOS update file on your computer.
Browse to the folder or desktop where you saved the downloaded BIOS update file, and then double-click the file name (example: sp12345) to start the installation.

The computer might beep, turn off and on the display or cooling fans, or display a blinking power light. This is normal.

CAUTION:
Do not turn off or restart the computer until the update process completes.
Click Yes on the User Account Control screen.
On the InstallShield Wizard window, click Next.
Select I accept the terms in the license agreement, and then click Next.
If a Location to Save Files window displays, click Next.
In the HP BIOS Update and Recovery window, click Next.

Note:
Windows that display during the update process might vary depending on your computer.
Select Create Recovery USB flash drive, and then click Next.
Select your USB flash drive, and then click Next.
Wait while the BIOS files copy to the USB flash drive.
When the message The recovery flash drive was created successfully displays, click Finish.
If necessary, click Cancel to close the update utility.
Remove the flash drive from the computer.

Update the BIOS with a USB flash drive

Use the Hardware Diagnostics UEFI on the original computer to update the BIOS.

Turn on the original computer, and then immediately press the esc key repeatedly, about once every second, until the Startup Menu opens.
Press the f2 key to open the Hardware Diagnostics UEFI menu.
Make sure that the power cord is connected to the notebook. Keep it connected during the BIOS update process.
Insert the USB flash drive that contains the BIOS update into an available USB port on the notebook.
Click Firmware Management or BIOS Management.
Click BIOS Update.
Click Select BIOS Image to Apply.
Click HP_TOOLS-USB Drive.
Click Hewlett-Packard.
Click BIOS.
Click Current.
Select the BIOS update file that matches the System Board or Motherboard ID. The ID has a "0" before the board ID (Example: 02291.bin).
Click Apply Update Now. Type the administrator password if prompted.
Wait while the BIOS update installs.

CAUTION:
Do not turn off or restart the computer until the update process completes.
When prompted, click Restart System, or wait for the computer to restart automatically. It might take a few minutes for the computer to restart.

Note:
If the update fails, a failure screen displays with additional information. The system might run an automatic BIOS recovery after restarting. Do not attempt to turn off the computer if this happens.
When the lock screen displays, sign in to your computer.