hp-support-head-portlet

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hp-contact-secondary-navigation-portlet

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hp-share-print-widget-portlet

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hp-concentra-wrapper-portlet

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HP printers - Cannot connect to Web Services
The printer does not connect to Web Services, and your printer or computer displays one of the following error messages.
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Server Connection Error. There was a problem connecting to the server. Press retry or OK to exit.
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Web Services Problem. Problem connecting to Web Services server.
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Server Connection Error. Unable to connect to Web Services. Confirm internet access and try again.
If you have an HP+ printer, Web Services are automatically enabled during printer setup. Go to 123.hp.com to download the HP Smart app, and then set up your printer. To remove Web Services, perform a printer reset to restore factory default settings.
Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.
Make sure your printer supports Web Services
Check for a Web Services or ePrint icon to make sure your printer supports Web Services.
Check the connection
Make sure your network is working and the printer is connected.
Restart the printer, router, and computer
Resolve any error states by restarting network-connected devices.
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Turn off the printer.
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Disconnect any USB or Ethernet cables from the printer. These connection types can prevent the printer from connecting to the wireless network.
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Disconnect the power cord from the Wi-Fi router, wait fifteen seconds, reconnect the cord, and then wait for the lights to display a connected status.
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Restart the computer.
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Turn on the printer.
Turn on Web Services from the Embedded Web Server (EWS)
Open the advanced settings in the HP Smart app or connect to the printer homepage to enable Web Services.
Check internet proxy settings
For networks that use proxy servers, update the Web Services settings with the proxy information.
Update the printer firmware
HP regularly releases new firmware versions with printer enhancements or issue fixes. Update firmware on a regular basis to make sure you are getting the most out of your printer.
Update the router firmware
Outdated router firmware might affect performance, cause security issues, or prevent the router from accessing the internet.
Restore factory defaults on your HP printer
Reset the printer to remove all previous printer settings and preferences.
Service the printer
Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.
hp-feedback-input-portlet

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hp-feedback-banner-portlet

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hp-country-locator-portlet

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hp-detect-load-my-device-portlet

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hp-hero-support-search

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