Web Services fails to connect to the server during printer setup or Instant Ink enrollment, or when manually turning it on
from the printer control panel or Embedded Web Server (EWS).
One of the following error messages might also display:
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Server Connection Error. There was a problem connecting to the server. Press retry or OK to exit.
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DNS/Gateway Problem. The printer could not connect to the server.
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Web Services Problem. Problem connecting to Web Services server.
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Server Connection Error. Unable to connect to Web Services. Confirm internet access and try again.
Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.
Check the connection
Make sure your network is working and the printer is connected.
General Wi-Fi network requirements and checking connection status
Make sure your Wi-Fi network and printer setup meet connection requirements.
Procedure
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Restart the printer and the computer or mobile device to clear possible error conditions.
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Make sure the printer is not connected to a computer with a USB cable. A USB connection can block Wi-Fi setup and disables
the printer internet connection required for HP Instant Ink.
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Check your router support website or documentation to make sure it meets the following requirements.
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Many routers operate in both 2.4 GHz and 5.0 GHz frequency bands, but not all HP printers support both bands. Make sure the
2.4 GHz router band is enabled and broadcasting. If the router broadcasts separate network names (SSIDs) for each band, connect
the printer to the 2.4 GHz band SSID. If the printer supports 5.0 GHz, connect it to the 5.0 GHz band SSID.
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Bonjour support (Mac): HP recommends routers that support Bonjour, Apple's network discovery software. Connecting with Bonjour
is the best way to find the printer and support wireless printing.
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On your computer or mobile device, open the list of available networks.
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If the network you are connected to is not yours, disconnect from the network and reconnect to your normal Wi-Fi network.
Note:
A printer connection cannot be established over public or guest networks that allow guest logins used in schools, hotels,
or coffee shops.
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If the network status is not connected, connect to your network, and then check the status again. A check mark or connected
status displays next to the network name when connected.
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Move the printer close to the router or range extender, and then check the printer connection status.
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If the wireless light or icon
is solid and blue, the printer is connected to the network.
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If the wireless light or icon is off or flashing, the printer is not connected to the network. Go to HP printer setup (Wi-Fi network) for more information.
Check the wired (Ethernet) network connection
Check the status of your wired (Ethernet) network and printer connection.
Procedure
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Make sure the printer is not connected with a USB cable.
Note:
When a USB cable is connected to the printer, it cannot connect to Web Services.
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Check that the cable is connected to the printer Ethernet port
and to an available port on the router. When the cable is correctly connected, the green light is steady and the orange light
blinks.
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On your computer, click the Network icon
or
on the taskbar to view the network name and status of the connection.
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If the selected network is not yours, disconnect from the network and reconnect to your own network.
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If the network signal strength is weak
, move the computer and printer closer to the router, and position all devices away from large metal objects and devices that
emit radio signals such as microwaves and cordless phones.
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If the network status is not connected, connect to your network, and then check the status again. A check mark or connected
status displays next to the network name when you are connected.