Can't connect an HP printer to Web Services

Make sure your printer supports Web Services.

1. Make sure your printer is connected to the internet. Web Services does not support printers connected with only a USB cable.

2. Determine if your printer automatically enables Web Services during printer setup.

   • For printer released before 2020, continue with these steps.

   • For HP+ printers and printers released after 2020, Web Services is automatically enabled during printer setup after enabling cloud printing services, such as Print Anywhere or Instant Ink. Restore factory defaults on your HP printer to help resolve any setup issues, and then go to 123.hp.com to set up your printer with the HP Smart app.

3. On the printer or control panel, look for an ePrint or Web Services icon. For printers with a touchscreen, touch Setup ( or ), and then look for a Web Services menu.

   • If the icon or menu is available, continue with these steps.

   • If the icon or menu is missing, the printer might not support Web Services. Go to Mobile printing solutions to see if your printer supports HP ePrint or Print Anywhere, indicating it supports Web Services.

4. If you have one of the following printers, Web Services is retired and can no longer be enabled on your printer:

   • HP Color LaserJet Pro MFP M176, M476 printers

   • HP DesignJet Z2600, Z5200, Z5600 printers

   • HP DeskJet 3050A, 3070A, Ink Advantage 4620, 4640 printers

   • HP ENVY 100, 110 printers

   • HP HotSpot LaserJet Pro M1218 printers

   • HP LaserJet Pro 100 Color MFP M175 printers

   • HP LaserJet Pro 200, 300 Color M351, MFP M375 printers

   • HP LaserJet Pro 400 Color MFP M451, M475 printers

   • HP LaserJet Pro 400 M401, MFP M425 printers

   • HP LaserJet Pro CM1415, M1530 printers

   • HP OfficeJet 4610, 4620, 6100, Pro 3610, 3620, 8100 printers

   • HP Photosmart D110a, D110b, 5510, 6510, 7510, Ink Advantage K510 printers

   • HP Photosmart eStation C510 printers

   • HP Photosmart Plus B210, Premium C310, C410, Wireless B110 printers

   • HP TopShot LaserJet Pro M275 printers

   For more information, go to Web Services is retired for select HP printers.

Resolve any error states by restarting network-connected devices.

1. Turn off the printer.

2. Disconnect any USB or Ethernet cables from the printer. These connection types can prevent the printer from connecting to the wireless network.

3. Disconnect the power cord from the Wi-Fi router, wait fifteen seconds, reconnect the cord, and then wait for the lights to display a connected status.

4. Restart the computer.

5. Turn on the printer.

Use the HP Smart app or an internet browser to open the printer Embedded Web Server (EWS) and turn on Web Services.

1. Choose one of the following methods to open the advanced settings for your printer.

   • HP Smart app: Click the image of your printer to open the settings and management tools, and then click Advanced Settings under Settings.

   • Printer EWS: Open the HP printer Embedded Web Server (EWS) using the printer IP address.

2. From the EWS home page, click the Web Services tab.

3. If you are prompted to log in or enter the printer PIN, enter admin for the username (HP LaserJets only), enter the PIN from the printer label, and then click Submit or OK. This label is typically located inside the cartridge access area or printer door.

   

4. Click Continue or Enable, and then follow the instructions to turn it on.

   Note:

   If Start Pairing displays on the Web Services tab, your printer uses a different process to enable Web Services and pair the printer to your HP account. Depending on your printer model, go to the setup document for LaserJet Pro 3001-3008 (standard), 3001e-3008e (HP+) or MFP 3101-3108 (standard), 3101e-3108e (HP+) printers.

   Figure 1. Clicking Continue on the Web Services tab (most HP printers)

   Figure 2. Clicking Enable on the Web Services tab (HP LaserJet printers)

   For most printers released before 2020, an ePrint and claim code information page automatically prints after enabling Web Services.

Use the HP Smart app or an internet browser to open the printer Embedded Web Server (EWS) and add a manual DNS address to improve the response time from the DNS server.

1. Choose one of the following methods to open the advanced settings for your printer.

   • HP Smart app: Click the image of your printer to open the settings and management tools, and then click Advanced Settings under Settings.

   • Printer EWS: Open the HP printer Embedded Web Server (EWS) using the printer IP address.

2. From the EWS home page, click the Network or Networking tab.

3. If you are prompted to log in or enter the printer PIN, enter admin for the username (HP LaserJets only), enter the PIN from the printer label, and then click Submit or OK. This label is typically located inside the cartridge access area or printer door.

   

4. Open the DNS Server settings for your connection type.

   • For most HP printers, select the IPv4 option under Wireless (802.11) for Wi-Fi connections or Wired (802.3) for Ethernet connections.

     

   • For HP LaserJet printers, click Network Identification under Configuration.

     

5. Enter the primary and secondary manual DNS addresses.

   • For most HP printers, select Manual DNS Server under DNS Address Configuration, enter 1.1.1.1 for Manual Preferred DNS Server, and then 1.0.0.1 for Manual Alternate DNS Server.

     

   • For HP LaserJet printers, enter 1.1.1.1 for the Primary (IPv4), and then 1.0.0.1 for the Secondary (IPv4) in the DNS section.

     

6. Click Apply to save the changes, and then restart the printer to reset the internet connection.

7. After the printer restarts, return to the EWS home page. You might need to wait a few minutes for the printer to reconnect to your network before the EWS can open.

8. Click the Web Services tab, click Continue or Enable, and the follow the instructions to turn Web Services on.

   • If turning on Web Services is successful, you are done troubleshooting.

   • If turning on Web Services fails, continue with these steps.

9. Repeat the previous steps to change the DNS Server addresses to 8.8.8.8 and 8.8.4.4, and then click Apply.

10. Restart the printer again, and then turn on Web Services from the EWS.

Determine if your network uses a proxy server, and then update the Web Services proxy settings from the printer Embedded Web Server (EWS). These steps do not work for mobile devices.

1. Open the network menu.

   • Windows: Search for and open Internet Options, and then click the Connections tab.

   • macOS: Open System Preferences or System Settings, and then click Network.

2. Select your network from the list, and then open the network settings.

   • Windows: Click Settings.

   • macOS: Click Details or Advanced, and then click the Proxies tab.

3. Determine if a proxy server is enabled for your network.

   • If your network does not use a proxy server, this is not the issue. Continue troubleshooting.

   • If your network uses a proxy server, write down the Address/Server and Port values, and then continue with these steps.

   Figure 3. Example of a proxy server listed in Windows (left) and macOS (right)

4. Choose one of the following methods to open the advanced settings for your printer.

   • HP Smart app: Click the image of your printer to open the settings and management tools, and then click Advanced Settings under Settings.

   • Printer EWS: Open the HP printer Embedded Web Server (EWS) using the printer IP address.

5. From the EWS home page, click the Web Services tab.

6. If you are prompted to log in or enter the printer PIN, enter admin for the username (HP LaserJets only), enter the PIN from the printer label, and then click Submit or OK. This label is typically located inside the cartridge access area or printer door.

   

7. Under Web Services Settings, click Proxy Settings.

   Figure 4. Location of the Proxy Settings for most HP printers (left) and HP LaserJet printers (right)

8. Click Manual (if necessary), and then enter the Proxy Server and Proxy Port values.

9. Click Apply to save the changes.

10. Restart the printer to reset the internet connection. You might need to wait a few minutes for the printer to reconnect to your network.

Outdated router firmware might affect performance, cause security issues, or prevent the router from accessing the internet.

1. Open an internet browser, type the IP address for your router brand in the address bar, and then press Enter.

   Note:

   These IP addresses, names, and passwords are provided for informational purposes only and might not work with your router model.

   Table 1. Router IP addresses, user names, and passwords

   Router brand	IP address	User name	Password
   3Com	http://192.168.1.1	admin	no password required, or admin
   Belkin	http://192.168.2.1	no user name required, or admin	no password required
   D-Link	http://192.168.0.1	admin, or user	no password required, or admin
   Linksys	http://192.168.1.1	admin, no user name required, or Comcast	admin, no password required, or 1234
   NETGEAR	http://192.168.0.1	admin	password, 1234, or setup

2. Enter the user name and password in the router homepage.

3. Click the Administration, Utilities, Tools, or Maintenance menu, depending on what displays, to locate the update feature. Refer to the documentation that came with your router or contact the manufacturer for more information.

Restore your printer to the default factory settings using the HP Smart app or internet browser to open the printer Embedded Web Server (EWS). Restoring factory defaults can help resolve printer setup issues, connectivity problems, and error messages.

1. Choose one of the following methods to open the advanced settings for your printer.

   • HP Smart app: Click the image of your printer to open the settings and management tools, and then click Advanced Settings under Settings.

   • Printer EWS: Open the HP printer Embedded Web Server (EWS) using the printer IP address.

2. From the EWS home page, click the Settings or System tab.

3. If you are prompted to log in or enter the printer PIN, enter admin for the username (HP LaserJets only), enter the PIN from the printer label, and then click Submit or OK. This label is typically located inside the cartridge access area or printer door.

   

4. Restore your printer to factory defaults.

   • For most HP printers, click Restore Factory Defaults or Factory under Restore Defaults. Click Restore Factory Defaults > Yes.

   • For HP LaserJet printers, click Service, and then click Restore defaults > OK.

   After about 20 seconds, your printer automatically restarts.

5. Reconnect the printer to your Wi-Fi network, if necessary.

6. Check for any printer firmware updates.

If a web services access error displays when setting up a new printer or after you have reset your printer, your printer's network traffic might be blocked. For security reasons, your router or ISP might block new devices from accessing the internet.

1. Open Advanced Settings in HP Smart.

2. From the Network page, set a manual IP address and note the MAC address and IP address for later use.

3. Sign in to your router's configuration page and make sure the printer is not being blocked by Parental controls, IP/MAC address filtering, or a number of devices limitation.

   If your router has an access control feature to allow device access (a whitelist), add your printer to the list.

4. If problems persist, work with your ISP to make sure your printer is allowed to communicate over the internet through their service.