hp-support-head-portlet

Actions
Loading...
HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information
    Apache Log4j Update

    Please see this document here for current information regarding the Apache Log4j vulnerability.

    Information
    Need Windows 11 help?

    Check documents and videos on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center

  • Feedback

hp-concentra-wrapper-portlet

Actions
Loading...

13.D1, 13.D3 jam error in the duplexer

Use the following procedure to check for paper in all possible jam locations in the automatic duplexer.

Recommended action for customers

When a jam occurs, the control panel displays a message and an animation that assists in clearing the jam.

  • 13.D1.yz Paper jam in duplexer (upper area of duplexer)

  • 13.D3.yz Paper jam in duplexer (lower area of duplexer)

y = A or D

x = 0-9 or A-F

  1. Check the out area of the printer. If paper is extruding out slowly pull it out of the printer.

  2. At the rear of the printer, open the duplexer.

    Open the duplexer
  3. Remove any jammed or damaged sheets of paper from the rear door of the printer.

    CAUTION:

    Hot icon The fuser is located above the rear door, and it is hot. Do not attempt to reach into the area above the rear door until the fuser is cool.

    Note:

    There are 3 areas to check for paper, above the fuser, entering in the duplexer and the exit of the duplexer.

    Remove jammed paper
    Remove jammed paper
    Remove jammed paper
  4. Close the duplexer.

    Close the duplexer
  5. If the error persists, ensure the type and quality of the paper being used meets the HP specifications for the printer.

  6. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.


hp-feedback-input-portlet

Actions
Loading...

hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Flag Romania

hp-detect-load-my-device-portlet

Actions
Loading...