hp-support-head-portlet

Actions
Loading...
HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information

    Audio or sound issues? Try our automated HP Audio check!

    Information

    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

    Information
    Create an HP account today!

     Connect with HP support faster, manage all of your devices in one place, view warranty information and more. Learn more​

hp-concentra-wrapper-portlet

Actions
Loading...

HP PCs - Identifying genuine HP adapters and batteries

HP adds security solutions to HP labels and packaging to help customers identify and purchase genuine HP products, such as adapters and batteries.

Identify genuine HP parts using the HP Security Label

Use the blue hologram or QR code on the HP Security Label to identify genuine HP parts. The HP Security Label is located in or on the product box.

HP Security Label

Inspect the blue hologram on the HP Security Label

Inspect the blue hologram on the HP Security Label to identify genuine HP parts.

  1. Locate the blue hologram on the HP Security label.

    The blue hologram on the HP Security Label
  2. Tilt the label from top to bottom to confirm that the OK and check mark images on the blue hologram move in opposite directions.

  3. Tilt the label from left to right to confirm that the OK and check mark images on the blue hologram move in the same direction.

    If the OK and check mark images do not move in the correct directions when tilting the label, the product is probably counterfeit.

Scan the QR code on the HP Security Label

Use the QR code on the HP Security Label to identify genuine HP parts.

  1. Locate the QR code on the HP Security label.

    QR code on the HP Security Label
  2. Open a QR code scanner app on your smartphone. The app is available on the App Store (iOS) or Google Play (Android).

  3. Use your smartphone camera to scan the QR code.

  4. After the app processes the QR code, compare the numbers on the screen with the Security ID on the HP Security Label. If the numbers do not match, the product is probably counterfeit.

    Security ID from the QR code displaying on the smartphone app

Identify counterfeit batteries

HP recommends using only genuine HP batteries. Batteries that are not genuine HP batteries might cause safety and quality issues. To identify counterfeit batteries, check the price, packaging, and labels.

  1. Compare the battery price with the HP suggested price. The battery might be counterfeit if the price is a lot lower than the HP suggested price.

    For example, if the HP suggested battery price is $75 or more and you find a battery that looks like an HP battery for only $20 or $30 dollars, it might be counterfeit.

  2. Check the packaging. HP batteries come in official HP packaging. If the battery is in a plain, generic wrapper, or packaged only in bubble wrap, it might be counterfeit.

    Counterfeit and genuine HP packaging
  3. Examine the battery tracking number label. Genuine HP battery tracking numbers start with a 6.

    Counterfeit and genuine HP tracking number labels
  4. Look for misspelled words on the labels. If you find misspelled words, the product might be counterfeit.

    Review the examples of counterfeit labels.

    Misspelled words on labels: PATING for RATING, Addres for Address, and bums for burns

hp-feedback-input-portlet

Actions
Loading...

hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Flag Romania

hp-detect-load-my-device-portlet

Actions
Loading...