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HP PageWide Pro 750, HP PageWide Pro MFP 772/777, HP PageWide Managed P75050, and HP PageWide Managed MFP P77740/P77750/P77760 - Removal and replacement: Tray roller kit

This document provides the procedures to remove and replace the tray pickup, feed, and separation rollers (CSR A).

Mean time to repair: 1 minute

Service level: Basic

Important:

When applicable, special installation instructions are provided for an assembly at the end of the removal procedure. Always completely read the removal instructions and follow all special installation instructions.

Before performing service

Turn the printer power off

  • Disconnect the power cable.

    Warning:

    To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to www.hp.com/buy/parts.

Part information

Tray 2 roller kit part number

A7W93-67082

Tray roller kit with instruction guide

Required tools

  • No special tools are required to remove or install this assembly.

After performing service

Turn the printer power on

  • Connect the power cable.

  • Use the power switch to turn the power on.

Post service test

Send a print job to the printer, and use the tray with the replaced rollers as the source tray.

Remove tray pickup, feed, and separation rollers

Follow these steps to remove tray pickup, feed, and separation rollers.

A printer MFP model is shown in this procedure. However, the instructions are correct for single function printers.

This section is for a single 500-sheet A3 Tray 2, a tandem 500-sheet A4 Tray 2/3 or an optional 500-sheet feeder. For the left or right high-capacity input (HCI) feeder rollers, go to Remove the HCI left tray rollers or Remove the HCI right tray rollers.

Note:

The procedure for removing the pickup, feed, and separation rollers for optional 500-sheet feeders, are similar to the A3 tray instructions.

  1. Pull the tray out until it stops, slightly lift up, and then slide the tray out of the printer.

    Note:

    The tandem A4 Tray 2/3 is shown below. Removing a single A3 Tray 2 is similar.

    The procedure for removing the pickup, feed, and separation rollers for optional 500-sheet feeders, are similar to the A3 tray instructions.

    Remove the tray(s)

    Remove the tray(s)
  2. A4 tandem Tray 2 pickup and feed rollers: Look up into the tray cavity, and locate pickup and feed rollers (callout 1).

    Locate the pickup and feed rollers (A4 Tray 2)

    Locate the pickup and feed rollers (A4 Tray 2)
  3. A3 Tray 2 or A4 tandem Tray 3 pickup and feed rollers: Look up into the tray cavity, and locate pickup and feed rollers (callout 1).

    Locate the pickup and feed rollers (A3 Tray 2 or A4 Tray 3)

    Locate the pickup and feed rollers (A3 Tray 2 or A4 Tray 3)
  4. A3 Tray 2 or A4 tandem Tray 2/3 pickup and feed rollers: Squeeze the locking tab on a roller, and then slide the roller off of the shaft.

    Note:

    The A3 Tray 2 only has the far right side rollers.

    Remove the pickup and feed rollers (A3 Tray 2 or A4 Tray 2/3)

    Remove the pickup and feed rollers (A3 Tray 2 or A4 Tray 2/3)
  5. A4 tandem Tray 2 separation roller: Do the following:

    1. Look up into the tray cavity, and locate separation roller (callout 1).

      Note:

      The A4 tandem Tray 2 separation roller is located on the Tray 3 side of the Tray 2/3 divider.

      Locate the separation roller (A4 Tray 2)

      Locate the separation roller (A4 Tray 2)
    2. Squeeze the locking tab on the roller, and then slide the roller off of the shaft.

      Remove the separation roller (A4 Tray 2)

      Remove the separation roller (A4 Tray 2)
  6. A3 Tray 2 or A4 tandem Tray 3 separation roller: Do the following:

    1. Open the right door.

      Open the right door

      Open the right door
    2. Open the right door, and then open the separation roller door.

      Open the separation roller door (A3 Tray 2 or A4 tandem Tray 3)

      Open the separation roller door (A3 Tray 2 or A4 tandem Tray 3)
    3. Squeeze the locking tab on the roller (callout 1), and then slide the roller off of the shaft (callout 2).

      Tip:

      To jump to the roller installation procedure, go to Install the tray pickup, feed, and separation rollers.

      Remove the separation roller (A3 Tray 2 or A4 tandem Tray 3)

      Remove the separation roller (A3 Tray 2 or A4 tandem Tray 3)

Remove the HCI left tray rollers

Follow these steps to remove the HCI left tray rollers.

This section is for the left HCI feeder rollers, for the right side HCI rollers go to Remove the HCI right tray rollers. For a single 500-sheet A3 Tray 2, a tandem 500-sheet A4 Tray 2/3 or an optional 500-sheet feeder, go to Unpack the replacement assembly.

  1. Pull the right tray out of the HCI until it stops, locate the left and right retention levers on the tray rails, and then do the following:

    Note:

    The HCI right tray must be removed to access the left tray separation roller.

    • Push down and hold the left-side lever down to release it.

    • Push up on and hold the right-side lever up to release it.

    • Pull the tray straight away from the HCI to remove it.

    Remove the HCI right tray

    Remove the HCI right tray
  2. Pull the left tray out of the printer until it stops, locate the left and right retention levers on the tray rails, and then do the following:

    • Push down and hold the left-side lever down to release it.

    • Push up on and hold the right-side lever up to release it.

    • Pull the tray straight away from the HCI to remove it.

    Remove the HCI left tray

    Remove the HCI left tray
  3. Look up inside the left tray cavity, pinch the tab (callout 1) and then slide the pick roller off of the shaft (callout 2).

    Look up inside the left tray cavity, pinch the tab (callout 3) and then slide the feed roller off of the shaft (callout 4).

    Remove the pick and feed rollers

    Remove the pick and feed rollers
  4. Look up inside the right tray cavity, pinch the tab and then slide the separation roller off of the shaft.

    Tip:

    To jump to the roller installation procedure, go to Install the HCI left tray rollers.

    Remove the separation roller

    Remove the separation roller

Remove the HCI right tray rollers

Follow these steps to remove the HCI right tray rollers.

This section is for the right HCI feeder rollers, for a single 500-sheet A3 Tray 2, a tandem 500-sheet A4 Tray 2/3, an optional 500-sheet feeder or the left side HCI rollers, go to Unpack the replacement assembly.

  1. Pull the right tray out of the printer until it stops, locate the left and right retention levers on the tray rails, and then do the following:

    Note:

    If the HCI left tray rollers have been replaced, skip this step (the right tray is already removed).

    • Push down and hold the left-side lever down to release it.

    • Push up on and hold the right-side lever up to release it.

    • Pull the tray straight away from the HCI to remove it.

    Remove the HCI right tray

    Remove the HCI right tray
  2. Look up inside the tray cavity, pinch the tab (callout 1) and then slide the pick roller off of the shaft (callout 2).

    Look up inside the tray cavity, pinch the tab (callout 3) and then slide the feed roller off of the shaft (callout 4).

    Remove the pick and feed rollers

    Remove the pick and feed rollers
  3. Open the printer right door.

    Open the printer right door

    Open the printer right door
  4. Push the HCI right door release button (callout 1), and then open the HCI right door (callout 2).

    Open the HCI right door

    Open the HCI right door
  5. Pinch the tab (callout 1) and then slide the separation roller off of the shaft.

    Tip:

    To jump to the roller installation procedure, go to Install the HCI right tray rollers.

    Remove the separation roller

    Remove the separation roller

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

  1. Dispose of the defective part.

    Note:

    HP recommends responsible disposal of the defective part.

    http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

  2. Unpack the replacement part from the packaging.

    CAUTION:

    Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive assemblies by placing them in ESD pouches when they are out of the printer.

    Important:

    Make sure that all of the shipping materials (for example shipping tape) are removed from the replacement part prior to installation.

    Note:

    If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves when handling rollers or pads or washing your hands before touching rollers or pads.

  3. To install an assembly, reverse the removal steps.

    Note:

    When applicable, special installation instructions are provided for an assembly at the end of the removal procedure. Always completely read the removal instructions and follow all special installation instructions.

Install the HCI right tray rollers

Follow these steps to install the HCI right tray rollers.

  1. Pull the right tray out of the printer until it stops, locate the left and right retention levers on the tray rails, and then do the following:

    Note:

    If the HCI left tray rollers have been replaced, skip this step (the right tray is already removed).

    • Push down and hold the left-side lever down to release it.

    • Push up on and hold the right-side lever up to release it.

    • Pull the tray straight away from the HCI to remove it.

    Remove the HCI right tray

    Remove the HCI right tray
  2. Look up inside the tray cavity, pinch the tab (callout 1) and then slide the pick roller off of the shaft (callout 2).

    Look up inside the tray cavity, pinch the tab (callout 3) and then slide the feed roller off of the shaft (callout 4).

    Remove the pick and feed rollers

    Remove the pick and feed rollers
  3. Open the printer right door.

    Open the printer right door

    Open the printer right door
  4. Push the HCI right door release button (callout 1), and then open the HCI right door (callout 2).

    Open the HCI right door

    Open the HCI right door
  5. Pinch the tab (callout 1) and then slide the separation roller off of the shaft.

    Remove the separation roller

    Remove the separation roller

Install the HCI left tray rollers

Follow these steps to install the HCI left tray rollers.

  1. Pull the right tray out of the HCI until it stops, locate the left and right retention levers on the tray rails, and then do the following:

    Note:

    The HCI right tray must be removed to access the left tray separation roller.

    • Push down and hold the left-side lever down to release it.

    • Push up on and hold the right-side lever up to release it.

    • Pull the tray straight away from the HCI to remove it.

    Remove the HCI right tray

    Remove the HCI right tray
  2. Pull the left tray out of the printer until it stops, locate the left and right retention levers on the tray rails, and then do the following:

    • Push down and hold the left-side lever down to release it.

    • Push up on and hold the right-side lever up to release it.

    • Pull the tray straight away from the HCI to remove it.

    Remove the HCI left tray

    Remove the HCI left tray
  3. Look up inside the left tray cavity, pinch the tab (callout 1) and then slide the pick roller off of the shaft (callout 2).

    Look up inside the left tray cavity, pinch the tab (callout 3) and then slide the feed roller off of the shaft (callout 4).

    Remove the pick and feed rollers

    Remove the pick and feed rollers
  4. Look up inside the right tray cavity, pinch the tab and then slide the separation roller off of the shaft.

    Remove the separation roller

    Remove the separation roller

Install the tray pickup, feed, and separation rollers

Follow these steps to install the tray pickup, feed, and separation rollers.

A printer MFP model is shown in this procedure. However, the instructions are correct for single function printers.

This task is for a single 500-sheet A3 Tray 2, a tandem 500-sheet A4 Tray 2/3 or an optional 500-sheet feeder.

Note:

The procedure for removing the pickup, feed, and separation rollers for optional 500-sheet feeders, are similar to the A3 tray instructions.

The procedure for installing the pickup, feed, and separation rollers for optional 500-sheet feeders, are similar to the A3 tray instructions.

  1. A3 Tray 2 or A4 tandem Tray 3 separation roller: Do the following:

    1. Squeeze the locking tab on the roller (callout 1), and then slide the roller all of the way onto the shaft (callout 2).

      Note:

      Make sure that the locking tab secures the roller to the shaft.

      Install the separation roller (A3 Tray 2 or A4 tandem Tray 3)

      Install the separation roller (A3 Tray 2 or A4 tandem Tray 3)
    2. Close the separation roller door, and then close the right door.

      Close the separation roller door (A3 Tray 2 or A4 tandem Tray 3)

      Close the separation roller door (A3 Tray 2 or A4 tandem Tray 3)
  2. A4 tandem Tray 2 separation roller: Do the following:

    1. Squeeze the locking tab on the roller, and then slide the roller all of the way onto the shaft.

      Note:

      The A4 tandem Tray 2 separation roller is located on the Tray 3 side of the Tray 2/3 divider.

      Install the separation roller (A4 Tray 2)

      Install the separation roller (A4 Tray 2)
    2. Look up into the tray cavity, and make sure that the locking tab secures the roller to the shaft (callout 1).

      Verify the separation roller is correctly installed (A4 Tray 2)

      Verify the separation roller is correctly installed (A4 Tray 2)
  3. A3 Tray 2 or A4 tandem Tray 2/3 pickup and feed rollers: Squeeze the locking tab on a roller, and then slide the roller all of the way onto the shaft.

    Note:

    The A3 Tray 2 only has the far right side rollers.

    Make sure that the locking tab secures the each roller to the shaft.

    Install the pickup and feed rollers (A3 Tray 2 or A4 Tray 2/3)

    Install the pickup and feed rollers (A3 Tray 2 or A4 Tray 2/3)
  4. Align the rollers on the tray with the rails in the tray cavity (slightly tilt the front of the tray up), and then slide the tray into the printer (drop the front of the tray as it is installed)

    Note:

    The tandem A4 Tray 2/3 is shown below. Installing a single A3 Tray 2 is similar.

    Install the tray(s)

    Install the tray(s)
  5. At the printer control panel, do the following:

    1. Scroll to, and then touch the Support Tools button.

    2. Touch the Maintenance button.

    3. Touch the appropriate roller item.

      Note:

      The list of available menu items depends on the printer configuration.

      • Tray 2 Rollers

      • Tray 3 Rollers

      • Tray 4 Rollers

      • Tray 5 Rollers

      • Tray 6 Rollers

    4. Touch the Next button, and then touch the Settings item.

    5. Touch the Reset the Remaining Life Counter item, and then touch OK to reset the counter.

    6. Touch the Done button to return to the Tray <X> Rollers maintenance menu. Touch the Done button again to return to the Replaceable Parts maintenance menu.

    7. Repeat these steps to reset the roller life counter for all rollers that received replacement rollers.

    8. Touch the Home button to return to the printer home screen.


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