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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c07718745

Version: 1

HP EliteBook 820 G3 Notebook PCs - Smart card communication is delayed when used to authenticate email using Microsoft Outlook

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 26-Jul-2021

Last updated : 26-Jul-2021

DESCRIPTION
Smart card communication response is delayed when used to authenticate email while using Microsoft Outlook. When this occurs, the authentication process can take up to a few minutes while using an Atos CardOS smart card.

SCOPE
Information in this document applies to the following:
Computers:
HP EliteBook 820 G3 Notebook PC
Operating Systems:
Microsoft Windows 10 RS5 (Version 1809)
RESOLUTION
To resolve this issue, download and install the following SoftPaq to update the driver:
SoftPaq Description
Release Notes
Download SoftPaq
Alcor Micro Smart Card Reader Driver
Version: 1.9.11.1300
Revision: B
note:
A more recent version of this software may be available. Check for newer versions at: http://www.hp.com/drivers.

Hardware platforms affected : HP EliteBook 820 G3 Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA07718745

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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