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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06587263

Version: 1

HP Elite Dragonfly, EliteBook X360 1030 G4 PCs - LED Indicating Airplane Mode Is on Does Not Illuminate When the Computer Resumes From Hibernation, or From a Power Off State

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 06-Mar-2020

Last updated : 06-Mar-2020

DESCRIPTION
The LED indicating Airplane mode is on does not illuminate. This occurs when Airplane mode is on when the computer enters, then resumes from hibernation, or from a power off state. The LED on the F11 key is off, but should be amber in color when in use.

SCOPE
The information in this document applies to the following:
Drivers:
Intel(R) XMM(TM) 7560 LTE-Advanced Pro (Cat16) Drivers, v2.6.32.42,A,1
Hardware:
Intel® XMM™ 7560 LTE-Advanced Pro CAT16 WWAN module
Computers:
  • HP Elite Dragonfly Notebook PC
  • HP EliteBook x360 1030 G4 Notebook PC
Operating Systems:
Microsoft Windows 10 19H1 (Version 1903)
RESOLUTION
To recover from this issue, press the F11 key twice.
To resolve this issue, download and install the following SoftPaq to update the WWAN Driver:
SoftPaq Description
Release Notes
Download SoftPaq
HP XMM7560 WWAN Driver
Version: 2.6.32.215
Revision: A
note:
A more recent version of this software may be available. Check for newer versions at: http://www.hp.com/drivers.

Hardware platforms affected : HP Elite Dragonfly Notebook PC, HP EliteBook x360 1030 G4 Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06587263

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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