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HP Color LaserJet Enterprise M856, Managed E85055 - 13.B2 jam error tray 1

13.B2 jam error tray 1

Use the following procedure to check for paper in all possible jam locations related to Tray 1 and inside the right door.
When a jam occurs, the control panel displays a message and an animation that assists in clearing the jam.
  • 13.B2.A1 Jam in right door
  • 13.B2.D1 Jam in right door
  1. If jammed paper is visible in Tray 1, clear the jam by gently pulling the paper straight out.
    Figure : Remove any jammed paper from Tray 1
  2. If you cannot remove the paper, or if no jammed paper is visible in Tray 1, close Tray 1 and open the right door.
      caution:
    Do not touch the transfer roller. Contaminants can affect print quality.
    Figure : Open the right door
  3. Gently pull out any jammed paper from inside the right door.
    Figure : Remove any jammed paper from inside the right door
  4. Gently pull out any jammed paper in the duplex area on the right door.
    Figure : Remove any jammed paper from the duplex area
  5. If paper is visible entering the bottom of the fuser, gently pull downward to remove it.
    Figure : Remove any jammed paper from below the fuser
  6. Paper could be jammed inside the fuser where it would not be visible. Grasp the fuser handles, squeeze the release levers, lift up slightly, and then pull straight out to remove the fuser.
    note:
    The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it.
    Figure : Remove the fuser
  7. Open the jam-access door on the fuser. If paper is jammed inside the fuser, gently pull it straight up to remove it. If the paper tears, remove all paper fragments.
      caution:
    Even if the body of the fuser has cooled, the rollers that are inside could still be hot. Do not touch the fuser rollers.
    Figure : Remove any jammed paper from the fuser
  8. If paper is jammed as it enters the output bin, gently pull the paper out to remove it.
    Figure : Remove any jammed paper from inside the printer
  9. Close the jam-access door on the fuser, and push the fuser completely into the printer until it clicks into place.
    Figure : Reinstall the fuser
  10. Close the right door.
    Figure : Close the right door
  11. Open the upper-right door.
    Figure : Open the upper-right door
  12. Gently pull out any jammed paper from inside the upper-right door
    Figure : Remove any jammed paper from inside the upper-right door
  13. Close the upper-right door.
    Figure : Close the upper-right door
  14. If paper is visible in the output bin, grasp the leading edge and gently remove it.
    Figure : Remove any jammed paper in the output bin

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