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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06473882

Version: 1

HP Elite x2, G4, EliteBook G6, EliteBook x360 G6, ZBook G6 Mobile Workstation PCs - Echo Is Heard During the First 10 Seconds of a Skype For Business Call

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 22-Oct-2019

Last updated : 22-Oct-2019

DESCRIPTION
Participants hear an echo during the first 10 seconds of a Skype for Business call.

SCOPE
The information in this document applies to the following:
Drivers/Applications:
  • Skype for Business, version 16.0.4417.1000
  • Realtek Audio driver, version 13.8710.2427.44.Q56
  • 2019 Intel Smart Sound Driver, version 10.23.00.2427,A,1
Computer:
  • HP Elite x2 G4 Tablet
  • HP Elite x2 G4 Tablet with Keyboard
  • HP EliteBook 830 G6 Notebook PC
  • HP EliteBook 836 G6 Notebook PC
  • HP EliteBook 840 G6 Notebook PC
  • HP EliteBook 840 G6 Healthcare Edition Notebook PC
  • HP EliteBook 850 G6 Notebook PC
  • HP EliteBook x360 1040 G6 Notebook PC
  • HP EliteBook x360 1040 G6 Notebook PC
  • HP ZBook 14u G6 Mobile Workstation
  • HP ZBook 15u G6 Mobile Workstation
Operating Systems:
Microsoft Windows 10 RS5 (Version 1809)
RESOLUTION
To resolve this issue, download and install the following SoftPaq to update the audio driver:
SoftPaq Description
Release Notes
Download SoftPaq
Realtek HD Audio Driver
Version: 13.8777.2725.55
Revision: Q
note:
A more recent version of this software may be available. Check for newer versions at: http://www.hp.com/drivers.

Hardware platforms affected : HP Elite x2 G4 Tablet, HP Elite x2 G4 Tablet with Keyboard, HP EliteBook 830 G6 Notebook PC, HP EliteBook 836 G6 Notebook PC, HP EliteBook 840 G6 Healthcare Edition Notebook PC, HP EliteBook 840 G6 Notebook PC, HP EliteBook 850 G6 Notebook PC, HP EliteBook x360 1040 G6 Notebook PC, HP ZBook 14u G6 Mobile Workstation, HP ZBook 15u G6 Mobile Workstation

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06473882

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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