HP ProOne 400, 440 G5, 600 G5 All-in-One Business PCs - AMD Device Is Displayed Incorrectly in Device Manager

Notice: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 08-Oct-2019

Last updated : 08-Oct-2019

DESCRIPTION

The AMD Radeon 535 device is incorrectly displayed as the AMD Radeon R7 M460 in Device Manager. This occurs when the Radeon 535 driver is manually uninstalled, then Windows Updates is performed, or the driver is downloaded and installed directly from AMD.com.

Driver displayed incorrectly in Device Manager.

SCOPE

The information in this document applies to the following:

Computers:

HP ProOne 400 G5 20-inch All-in-One Business PC
HP ProOne 400 G5 23.8-inch All-in-One Business PC
HP ProOne 440 G5 23.8-in All-in-One Business PC
HP ProOne 600 G5 21.5-in All-in-One Business PC

Operating Systems:

Microsoft Windows 10 19H1 (Version 1903)

RESOLUTION

To resolve this issue, download and install the following SoftPaq to update the video driver:

Platforms Affected	SoftPaq Description	Release Notes	Download SoftPaq
HP ProOne 400 G5 20-inch All-in-One Business PC HP ProOne 400 G5 23.8-inch All-in-One Business PC HP ProOne 440 G5 23.8-in All-in-One Business PC HP ProOne 600 G5 21.5-in All-in-One Business PC	AMD Video Driver and Control Panel Version: 25.20.15030.4 Revision: A	SP98393 release notes	SP98393 File Download

note:
A more recent version of this software may be available. Check for newer versions at: http://www.hp.com/drivers.

Hardware platforms affected : HP ProOne 400 G5 20-inch All-in-One Business PC, HP ProOne 400 G5 23.8-inch All-in-One Business PC, HP ProOne 440 G5 23.8-in All-in-One Business PC, HP ProOne 600 G5 21.5-in All-in-One Business PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06466023

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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

HP ProOne 400, 440 G5, 600 G5 All-in-One Business PCs - AMD Device Is Displayed Incorrectly in Device Manager

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