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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06436302

Version: 1

HP Engage One Prime - Power LED Will Not Stay On

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 29-Aug-2019

Last updated : 30-Aug-2019

DESCRIPTION
When the power button is pressed, the system will not immediately power on or illuminate the power button LED (white). This occurs because the HP Engage One Prime power button was not held for at least 3 seconds or until the HP and Android logo were displayed. This is an expected behavior.
note:
If the power button is pressed less than three seconds, then the system power LED will only flash once but not power on the system.

SCOPE
The information in this document applies to the following:
Systems:
HP Engage One Prime
Operating Systems:
  • Android 8.0-8.1 (Oreo)
  • Android 8.1 (Oreo)
RESOLUTION
The HP Engage One Prime power button needs to be held at least 3 seconds or until the HP and Android logo are displayed.
The behavior is as designed. No action is required.
note:
The power LED on the power button may flash during standby and hibernation.
For more information on the power LED states, refer to the Maintenance and Service Guide: http://h10032.www1.hp.com/ctg/Manual/c06232403

Hardware platforms affected : HP Engage One Prime

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06436302

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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