The external monitor remains blank for up to 60 seconds after hot plugging it into the computer. The issue occurs if the computer lid is closed at the time, even though the power options are set to
Do nothing when the lid is closed.
SUPPORT COMMUNICATION- CUSTOMER ADVISORY
Document ID: c06314616
Version: 6
HP Business Notebooks and Desktop PCs - External Monitor Remains Blank for Up To 60 Seconds After It is Hot-plugged
Notice: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.
Release date : 30-Apr-2019
Last updated : 30-Apr-2019
The information in this document applies to the following:
Monitors:
- HP Z27n G2 27-inch Display Head Only
- HP Z27n G2 27-inch Display
Notebook Computers:
- HP EliteBook 830 G6 Notebook PC
- HP EliteBook 830 G7 Notebook PC
- HP EliteBook 830 x360 G5 Notebook PC
- HP EliteBook 836 G6 Notebook PC
- HP EliteBook 840 G6 Notebook PC
- HP EliteBook 840 G7 Notebook PC
- HP EliteBook 850 G6 Notebook PC
- HP EliteBook 850 G7 Notebook PC
- HP EliteBook x360 830 G7 Notebook PC
- HP ProBook 430 G7 Notebook PC
- HP ProBook 440 G6 Notebook PC
- HP ProBook 440 G7 Notebook PC
- HP ProBook 450 G6 Notebook PC
- HP ProBook 450 G7 Notebook PC
- HP ProBook 640 G5 Notebook PC
- HP ProBook 650 G5 Notebook PC
- HP ZBook Firefly 14 G7 Mobile Workstation
- HP ZBook Firefly 15 G7 Mobile Workstation
- HP ZBook Fury 15 G7 Mobile Workstation
- HP ZBook Fury 17 G7 Mobile Workstation
- HP ZHAN 66 Pro 14 G3 Notebook PC
- HP ZHAN 66 Pro 15 G3 Notebook PC
Desktop Computers:
- HP EliteDesk 800 G6 Desktop Mini PC
- HP ProDesk 400 G7 Small Form Factor PC
- HP EliteDesk 800 G6 Tower PC
- HP EliteDesk 800 G6 Small Form Factor PC
- HP ProDesk 600 G6 Small Form Factor PC
- HP ProDesk 600 G6 PCI Microtower PC
- HP ProDesk 600 G6 Microtower PC
- HP ProDesk 400 G7 Micro Tower PC
Operating Systems:
- Microsoft Windows 10 RS5 (Version 1809)
- Microsoft Windows 10 RS4 (Version 1803)
- Microsoft Windows 10 RS3 (Version 1709)
- Microsoft Windows 10 RS2 (Version 1703)
- Microsoft Windows 10 19H1 (Version 1903)
- Microsoft Windows 10 20H1 (Version 2004)
Recover from this issue by performing one of the methods provided below:
Method 1. Press any key on the keyboard to wake the computer before hot plugging the monitor.
Method 2. Connect an external keyboard and press the Windows key + P to wake the monitor.
Method 3. Wait for the external monitor to wake and display content (20 to 60 seconds).
Hardware platforms affected :
HP EliteBook 830 G6 Notebook PC, HP EliteBook 830 G7 Notebook PC (8PV75AV), HP EliteBook 836 G6 Notebook PC, HP EliteBook 840 G6 Notebook PC, HP EliteBook 840 G7 Notebook PC, HP EliteBook 850 G6 Notebook PC, HP EliteBook 850 G7 Notebook PC, HP EliteBook x360 830 G5 Notebook PC, HP EliteBook x360 830 G7 Notebook PC, HP EliteDesk 800 G6 Desktop Mini PC, HP EliteDesk 800 G6 Small Form Factor PC, HP EliteDesk 800 G6 Tower PC, HP ProBook 430 G7 Notebook PC, HP ProBook 440 G6 Notebook PC, HP ProBook 440 G7 Notebook PC, HP ProBook 450 G6 Notebook PC, HP ProBook 450 G7 Notebook PC, HP ProBook 640 G5 Notebook PC, HP ProBook 650 G5 Notebook PC, HP ProDesk 400 G7 Microtower PC, HP ProDesk 400 G7 Small Form Factor PC, HP ProDesk 600 G6 Microtower PC, HP ProDesk 600 G6 PCI Microtower PC, HP ProDesk 600 G6 Small Form Factor PC, HP Z27n G2 27-inch Display, HP Z27n G2 27-inch Display Head Only, HP ZBook Firefly 14 G7 Mobile Workstation, HP ZBook Firefly 15 G7 Mobile Workstation, HP ZBook Fury 15 G7 Mobile Workstation, HP ZBook Fury 15 G7 Mobile Workstation IDS Base Model, HP ZBook Fury 17 G7 Mobile Workstation, HP ZHAN 66 Pro 14 G3 Notebook PC, HP ZHAN 66 Pro 15 G3 Notebook PC
Operating systems affected : Not applicable
Software affected : Not applicable
Support Communication Cross Reference ID : IA06314616
© Copyright 2023 HP Development Company, L.P.
HP Inc. shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.
Enter a topic to search our knowledge library
What can we help you with?
Need Help?