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HP Customer Support - Knowledge Base

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  • Information
    Coronavirus (COVID-19) Impact

    We are experiencing longer than expected wait times to reach an agent. Please use the resources here on our HP Support website to answer your questions and troubleshoot any issues you may be experiencing.  Try our Virtual Agent and Diagnostic Tools for faster service.

    Information
    Microsoft Support for Windows 7 ended on Jan 14, 2020

    HP recommends that you begin the process of upgrading to Windows 10 if your computer has been tested by HP. For more information, click here.

     

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HP Notebook - 14-bw502au Product Specifications

Hardware

Product number
3RE53PA
Product name
HP Notebook - 14-bw502au
Microprocessor
AMD Dual-Core A6-9220 APU (2.5 GHz base frequency, up to 2.9 GHz burst frequency, 1 MB cache)
Memory, standard
4 GB DDR4-1866 SDRAM (1 x 4 GB)
Video graphics
AMD Radeon™ R4 Graphics
Hard drive
500 GB 5400 rpm SATA
Optical drive
DVD-Writer
Display
14" diagonal HD SVA BrightView WLED-backlit (1366 x 768)
Keyboard
Full-size island-style keyboard
Pointing device
Touchpad with multi-touch gesture support
Wireless connectivity
802.11b/g/n (1x1) Wi-Fi® and Bluetooth® 4.2 combo
Network interface
Integrated 10/100/1000 GbE LAN
Expansion slots
1 multi-format SD media card reader
External ports
2 USB 3.1 Gen 1 (Data transfer only); 1 USB 2.0; 1 HDMI; 1 RJ-45; 1 VGA; 1 headphone/microphone combo
Dimensions (W x D x H)
34 x 24 x 2.37 cm
Weight
Starting at 1.7 kg
Power supply type
45 W AC power adapter
Battery type
4-cell, 41 Wh Li-ion
Webcam
HP TrueVision HD Camera with integrated digital microphone
Audio features
Dual speakers

Software

Operating system
Windows 10 Home Single Language 64
HP apps
HP 3D DriveGuard; HP Audio Switch; HP JumpStart; HP Documentation; HP ePrint; HP Orbit; HP Recovery Manager; HP Support Assistant; HP Sure Connect
Software included
McAfee LiveSafe™

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Country/Region: Flag Romania

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