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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05874703

Version: 1

Advisory: HP ProBook 440 G4 Notebook PC - Units Will Not PXE Boot to SCCM Server

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 11-Jan-2018

Last updated : 16-Jan-2018

DESCRIPTION
The computer will not PXE boot to an SCCM server when traversing multiple subnets. The system begins PXE successfully and downloads the first boot file however SCCM/WDS is not delivering the boot image. The Wireshark log indicates that the network is dropping the connection during the imaging.

SCOPE
Information in this document applies to the following:
Computers:
HP ProBook 440 G4 Notebook PC
Driver:
Realtek UEFI PXE Driver v2.40
RESOLUTION
To resolve this issue, download and install the following SoftPaq:
SoftPaq Title
Release Notes
Download SoftPaq
Notebook System BIOS
Version: 01.13Revision: A
NOTE: A more recent version of this software may be available. Check for newer versions at: http://www.hp.com/drivers

Hardware platforms affected : HP ProBook 440 G4 Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05874703

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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