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Welcome to HP Customer Support

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  • Information
    Important Print Security Update

    HP was recently made aware of a vulnerability in certain inkjet printers by a third-party researcher. HP has updates available for download to address the vulnerability. Details and more information are available in the Security Bulletin

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Samsung Laser Printers - Clearing Paper Jams

This document applies to the Samsung SCX-465xN, 4321NS, 4621NS, 465xF, 4521FX, 4521HS, 465xFN, 465xHN, 4521NS, 4821HN series printers.
This document shows you how to clear an original document jam in the printer. When an original document jams while passing through the document feeder, a warning message displays on the control panel.
  note:
To avoid tearing the document, remove the jammed document gently and slowly.
To prevent document jams, use the scanner glass for thick, thin, or mixed paper-type originals.
Clear paper jams
Paper jams can occur in several parts of the printer. Go to the appropriate section to resolve the paper jam.
  note:
To resume printing after clearing paper jams, open and close the access door.

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Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


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Country/Region: Flag Romania

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