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Samsung MultiXpress MFP SL-K2200 - Understanding Display Messages

Messages appear on the control panel display to indicate the printer’s status or errors. Refer to the tables below to understand the messages and their meaning, then correct the problem, if necessary.
note:
  • The error can be resolved with the guideline from the computer’s Printing Status program window.
  • If a message is not in the table, reboot the power and try the printing job again. If the problem persists, contact:
  • Search for the contents of display message on the support site.
  • Some messages might not appear on the display depending on the options or models.
  • [error number]: Indicates the error number.
  • [tray type]: Indicates the tray number.
  • [media type]: Indicates the media type.
  • [media size]: Indicates the media size.
  • [unit type]: Indicates the unit type.

Paper jam related messages.

Message
Meaning
Suggested solutions
Original paper jam.
The loaded original document has jammed in document feeder.
Clear the jam, see Clearing original document jams.
Paper jam in Tray 1.
Paper has jammed in the tray.
Clear the jam, see In Tray 1.
Paper jam in Tray 2.
Paper has jammed in the optional tray.
Clear the jam, see In optional tray.
Paper jam in MP Tray.
Paper has jammed in the multipurpose tray.
Clear the jam, see In the multipurpose tray.
Jam inside printer.
Paper has jammed inside the printer.
Clear the jam, see Inside the printer.
Jam inside of duplex.
Paper has jammed inside the duplex.
Clear the jam, see In the duplex unit area.
Jam in exit area.
Paper has jammed in the paper exit area.
Clear the jam, see In the exit area.

Toner related messages

  caution:
Samsung does not recommend using a non-genuine Samsung cartridge such as refilled or remanufactured. Samsung cannot guarantee a non-genuine Samsung cartridge's quality. Service or repair required because of using non-genuine Samsung cartridges will not be covered under the printer warranty.
Message
Meaning
Suggested solutions
Error [error number] Toner Cart Failure: [error number] Call for service.
A toner cartridge is not installed.
A toner cartridge is not being detected.
Protective film is not removed from toner.
Reinstall the toner cartridge.
Reinstall the toner cartridge two or three times to confirm it is seated properly. If the problem persists, contact HP Customer Support.
Remove the protective film from the toner cartridge.
Error [error number] Toner Failure: [error number] Install toner again.
Toner not installed. Toner cartridge is not installed. Install it.
IMG. Not Compatible Imaging unit is not compatible. Check guide.
The imaging unit installed is not for the printer.
Install a Samsung genuine imaging unit, designed for the printer.
IMG. Not Installed Imaging unit is not installed. Install the unit.
The imaging unit is not installed.
Reinstall the imaging unit two or three times. If the problem persists, contact HP Customer Support.
Prepare IMG. unit Prepare new imaging unit.
The estimated imaging unit life is close.
Prepare a new imaging unit for replacement, see Available consumables.
Replace IMG. unit Replace with new imaging unit.
The indicated imaging unit has almost reached its estimated imaging unit life.
Choose Stop or Continue as shown on the control panel. Selecting Stop, the printer stops printing and cannot be done any more without changing the imaging unit. Selecting Continue, the printer keeps printing but the printing quality cannot be guaranteed. Replace the imaging unit for the best print quality when this message appears. Using an imaging unit beyond this stage might result in printing quality issues, see Replacing the imaging unit.
If the printer stops printing, replace the imaging unit, see Replacing the imaging unit.
Toner Not compatible. Toner cartridge is not compatible. Check guide.
The indicated toner cartridge is not suitable for the printer.
Install the corresponding toner cartridge with a Samsung genuine cartridge, see Replacing the toner cartridge.
Prepare new toner. Prepare new toner cartridge.
Small amount of toner is left in the indicated cartridge. The estimated cartridge lifea of toner is close.
Prepare a new cartridge for a replacement. Temporarily increase the printing quality by redistributing the toner, see Redistributing toner.
Replace new toner Replace with new toner cartridge.
The indicated toner cartridge has almost reached its estimated cartridge life.
Choose Stop or Continue as shown on the control panel. Selecting Stop, the printer stops printing. Selecting Continue, the printer keeps printing but the printing quality cannot be guaranteed.
Replace the toner cartridge for the best print quality when this message appears. Using a cartridge beyond this stage might result in printing quality issues, see Replacing the toner cartridge.
The indicated toner cartridge has reached its estimated cartridge life.
Replace the toner cartridge, see Replacing the toner cartridge.
a. Estimated cartridge life means the expected or estimated cartridge, which indicates the average capacity of printouts and is designed pursuant to ISO/IEC 19752. The number of pages might be affected by the percentage of image area, operating environment, printing interval, media type and media size. Some amount of toner might remain in the cartridge even when red LED is turns on and the printer stops printing.

Tray related messages

Message
Meaning
Suggested solutions
All Tray Empty Paper is empty in all tray. Load paper.
There is no paper in all tray.
Load paper in tray, see Tray 1 / optional tray.
Paper Empty in Tray 1. Paper is empty in Tray 1. Load paper.
There is no paper in tray.
Load paper in tray, see Tray 1 / optional tray
Paper Empty in Tray 2. Paper is empty in Tray 2. Load paper.
Paper Empty in MP. Paper is empty in MP Tray. Load paper.
There is no paper in the multipurpose tray.
Load paper in the multipurpose tray, see Multipurpose tray.
Tray 2 door is open. Close it.
The Tray 2 is not securely latched.
Close the Tray 2 until it locks into place.

Network related messages

Message
Meaning
Suggested solutions
IP Conflict. This IP address conflicts with that of other system.
The network IP address set is being used by someone else.
Check the IP address and reset it if necessary, see Printing a network configuration report.

Miscellaneous messages.

Message
Meaning
Meaning
Door is open. Close it.
The front cover or rear cover is not securely latched.
Close the cover until it locks into place.
Scanner door open door of scanner is open. Close the door.
The document feeder cover is not securely latched.
Close the cover until it locks into place.
Not proper room temp. Not proper room temperature. Change room temperature.
The printer is in a room with improper room temperature.
Move the printer to a room with proper room temperature, see Specifications.
Replace reverse roller. Replace with new Tray 1 reverse roller.
The life of the tray reverse roller has expired.
Replace the tray reverse roller with a new one. For support, contact HP Customer Support.
Replace reverse roller. Replace with new Tray 2 reverse roller.
Replace pickup roller. Replace with new Tray 2 pickup roller.
The life of the tray pickup roller will be expired.
Replace the tray pickup roller with a new one. For support, contact HP Customer Support.
Replace pickup roller. Replace with new [tray type] pickup roller.
The life of the Tray 1, Tray 2, or MP Tray pickup roller will expire soon.
Replace the tray pickup roller with a new one. For support, contact HP Customer Support.
Scanner Locked. Scanner is locked. Press Stop button.
The scanner is locked.
Reboot the power. If the problem persists, contact HP Customer Support.
Scanner door open. Door of scanner is open. Close the door.
The document feeder cover is not securely latched.
Close the cover until it locks into place.
Error: [error number]. Fuser Unit Failure: [error number]. Turn off then on. Call for service if the problem.
There is a problem in the fuser unit.
Reboot the power. If the problem persists, contact HP Customer Support.
Error: [error number]. Motor Failure: [error number]. Turn off then on. Call for service if the problem.
There is a problem in the motor system.
Reboot the power. If the problem persists, contact HP Customer Support.
Error: [error number]. LSU Failure: [error number]. Turn off then on. Call for service if the problem.
There is a problem in the LSU.
Reboot the power. If the problem persists, contact HP Customer Support.
Error: [error number]. Input System Failure: [error number]. Check Tray 2 connection.
There is a problem in the Tray 2.
Check the Tray 2 connection.
Error: [error number]. Video System Failure: [error number]. Call for service if the problem persists.
There is a problem in the video system.
Reboot the power. If the problem persists, contact HP Customer Support.