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HP LaserJet Enterprise M607, M608, M609 - 13.B2, 13.B9 rear door and fuser area paper jam

13.B2, 13.B9 rear door and fuser area paper jam
Use the following procedure to clear paper jams in the rear door and fuser area. When a jam occurs, the control panel displays one of the following messages and an animation that assists in clearing the jam.
  • 13.B2.XX Jam in <cover or door>
  • 13.B9.XX Jam in Fuser
  1. Pull Tray 2 completely out of the printer by pulling and lifting it up slightly.
    Figure : Removing Tray 2
  2. Remove any jammed or damaged paper.
    Figure : Removing any jammed paper
  3. Reinsert and close the tray.
    Figure : Closing the tray
  4. Access the rear of the printer.
  5. Open the rear door.
    Figure : Opening the rear door
  6. Remove any jammed paper.
    Figure : Removing any jammed paper
  7. Remove the fuser by grabbing the two side latches and pulling the fuser straight out of the printer.
    CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it.
    Figure : Removing the fuser
  8. Remove any jammed paper from the fuser opening.
    Figure : Removing any jammed paper
  9. Reinstall the fuser.
    Figure : Reinstalling the fuser
  10. Raise the secondary transfer assembly and look for any paper or fragments underneath.
    Raising the transfer assembly
  11. Lower the Tray 2 Roller Access Cover.
    Figure : Lowering the roller access cover
  12. Verify that the Tray 2 Separation Roller is securely against the right side of the roller shaft.
    Figure : Separation roller
  13. Close the Tray 2 Roller Access Cover.
  14. Close the rear door.
    Figure : Closing the rear door

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